Caro & Selig, Tegernsee, Autograph Collection

“A good stay”

Overall, this was a very enjoyable stay at Caro & Selig, Autograph Collection. I was traveling primarily for business and therefore did not have much time to explore the hotel or the surrounding area. As with my other hotel reviews, my overall impression was influenced heavily by the quality and co… Plus

Overall, this was a very enjoyable stay at Caro & Selig, Autograph Collection. I was traveling primarily for business and therefore did not have much time to explore the hotel or the surrounding area. As with my other hotel reviews, my overall impression was influenced heavily by the quality and consistency of the staff interactions. Positive Highlights The front desk team was very friendly, welcoming, and helpful throughout our stay. Sandra, in particular, stood out for her warm and attentive service. As a Marriott elite member, I also appreciated being upgraded to a suite. The suite offered partial views of the mountains and lake, which added greatly to the experience and made the room feel more special. The hotel’s location is another major strength. It is only about a five-minute walk from the train station, making it very convenient for both business and leisure travelers. The surrounding area is beautiful, although noticeably more expensive than Munich. Breakfast itself was quite good, with a satisfying selection and good overall food quality. One member of the breakfast team was especially pleasant and helpful, although unfortunately I did not catch her name. Areas for Improvement Although the breakfast food was good, the breakfast experience was often chaotic because it is served in a very small area. The limited space made the restaurant feel crowded and somewhat disorganized. The service at breakfast was also inconsistent. Apart from the one friendly staff member mentioned above, several members of the team appeared rather cold and inattentive. My orders were forgotten more than once, and I had to repeat them several times. This was both inconvenient and uncomfortable, especially because the overall hospitality elsewhere in the hotel was much warmer. The fitness center was another weak point. It is extremely small and located in the basement in a space that felt poorly ventilated. The lack of fresh air made it difficult to breathe comfortably while exercising. The pool appeared interesting, although I did not have enough time to use it. Guests should also be aware that the hotel does not have a Club Lounge. Overall Impression Despite the limitations of the breakfast area, the inconsistent breakfast service, and the very small fitness center, this was still a wonderful stay overall. The suite upgrade, convenient location, beautiful surroundings, and the warm service from the front desk team—especially Sandra—made the experience memorable. I enjoyed the hotel, and I would consider returning, particularly for a leisure stay when we would have more time to explore the property and the surrounding area.

Moins

“Very average!”

A somewhat disappointing stay not in keeping with the standards I am used to from Autograph Collection Hotels. Location of the hotel is not near the lake and my room faced the hills of the city. Parking is convenient but expensive but at least the garage is accessible from the hotel guest rooms thr… Plus

A somewhat disappointing stay not in keeping with the standards I am used to from Autograph Collection Hotels. Location of the hotel is not near the lake and my room faced the hills of the city. Parking is convenient but expensive but at least the garage is accessible from the hotel guest rooms through one elevator. The rooms are set up very basically, nothing truly special. Laundry and dry cleaning service is not available daily but only on selected days, which is not convenient for business travellers like myself. Food and beverage services are again average - the roof top bar is nice and has views on the lake. The main dining restaurant offers a very limited menu and serves as the breakfast venue as well. Again, things work but there is no charme, no innovation or similar in place. The Front Desk is not service orientated and every interaction I had with the personnel was painful - everything was too much of an ask and when I had issues with the room air-conditioning and complained, I did not even receive a n apology but a reply that 'Engineering was now at home and no one could help me'. Not acceptable. So overall, a true average hotel with very average personnel and services.

Moins

“Could be so much better :(”

The staff were superb, particularly at breakfast, the rooftop bar and in reception. If you expect English to be widely spoken, it is not. Sustainability is important to Caro & Selig, and it's great to see this commitment. Updated marketing images/collateral would clarify the appearance of the darke… Plus

The staff were superb, particularly at breakfast, the rooftop bar and in reception. If you expect English to be widely spoken, it is not. Sustainability is important to Caro & Selig, and it's great to see this commitment. Updated marketing images/collateral would clarify the appearance of the darkened wood exterior. We informed the hotel we would be late and arrived around 11:00/11:30 pm. We were given a room on the 4th floor with a view of the lake (if you looked to the side from the balcony). The room was small, but for us (mother and daughter), the worst was the glass panel between the bathroom and the bedroom. The top half of our bodies was easily seen from the bedroom. I really didn't want to watch someone/anyone shower. The room was pitch black when we turned off the lights—heaven! However, because of the glass panel between the bedroom and bathroom, when the bathroom lights were on (I think they have motion sensors), the bedroom was showered with light! The clean sheets had a few dog hairs, but we could live with that. The bathrobes are shabby and could be so much better. We spoke to reception the next morning about the room (as advised by the receptionist on our arrival) to say this was not a suitable room for us, and they kindly moved us to the first floor, with a view of a building and a hill with trees. The room was larger, and thankfully, a door separated the bathroom and not glass panels (phew). Again, the blackout curtains were excellent, but there was a gap between the door and the floor, as well as a security peephole, both of which let light in from the hallway. These were annoying, so the room was not exactly pitch black. The room was above the main entrance, and it could get noisy at times. Secure parking is an additional Euro 19 per day. Breakfast was definitely not worth Euro 30/32 per day per person. The selection was basic - cheeses (a good choice), usually approx three different sliced hams, fruit (the grapefruit was delicious), and a few other offerings. The worst section was the hot food selection. The soft/hard-boiled eggs were good, but the overcooked bacon was always swimming in grease/cooking oil. The delightfully friendly waiting staff took orders for omelettes etc. Breads, croissants etc - good choice. Good fresh juices and bottles of fizz were placed strategically in the restaurant area. A coffee machine produced half-decent coffee at the touch of a button, but you could ask the waiting staff for coffee too. What would have elevated the whole breakfast experience would be if someone was monitoring the buffet...on one occasion, there were lots of little flies on the cheeses (2 boards) because the plastic covering had not been replaced. After mentioning this, the chef very kindly sorted that out and brought me fresh cheese. Other annoyances were that the tongs on the various sections could get sticky due to lack of care. Again, not a massive problem but spoiled the overall experience. The food selection is not replenished often enough, so if you are down for breakfast at 10 am (it finishes at 11 during the week and 12 during the weekend), the selection is really diminished and doesn't look attractive. The few slices of bacon left were cold and swimming in cooking oil again. The buffet food also looks unappetising once people have made their choices, e.g. a tray with a few slices of ham and maybe (if you're lucky) a few pieces of smoked salmon. I agree that wasting food should not happen, but don't Caro & Selig want guests to enjoy their breakfast experience? All this to say that many improvements could be made to make breakfast an experience guests would want to return (and pay) for. We had thought that in this 4-star hotel, breakfast would be an enjoyable and tasty experience, so we agreed to have breakfast every day. We should have waited until we tried it!! Aran, just a 5-minute walk from the hotel, offers a much better quality of breakfast, and the price is similar, depending on your choice. It also has windows that offer excellent views of the lake, and the space is bright and airy. If there are any windows in the breakfast/dining room, we didn't see them! Again, I must mention the staff :) The girl and guy in the NI Rooftop Bar were lovely...professional, helpful, fun and kind. The dining breakfast staff were excellent. The receptionists helped with the move between floors and were skilled in their approach. The location is up a hill and might not suit everyone. This was not my first visit to Tegernsee, which is a beautiful part of the world, but, sadly, it was my first and will be my last to the Caro & Selig.

Moins