Hyatt House Frankfurt Eschborn

“No Shuttle - No Food - Great Hotel”

Great hotel - No food options for dinner - No shuttle to train station, so expect a 15 minute walk no matter the weather. We had to walk in the freezing cold rain with our suitcases and there were at least 2 people sitting and doing nothing.

“Çà vaut vraiment le coup !”

Hôtel très agréable. Chambre très bien équipée et très propre. Rien à redire vraiment ! Le personnel est charmant et efficace. Nous avons particulièrement apprécié la climatisation efficace, la présence d’un coffre-fort, d’une machine du type Nespresso (avec ses dosettes). Un petit truc assez … Plus

Hôtel très agréable. Chambre très bien équipée et très propre. Rien à redire vraiment ! Le personnel est charmant et efficace. Nous avons particulièrement apprécié la climatisation efficace, la présence d’un coffre-fort, d’une machine du type Nespresso (avec ses dosettes). Un petit truc assez rare : le téléviseur de la chambre dispose d’une Chromecast intégrée. Le petit déjeuner est copieux et … il y a du bacon (lol) et diversifié. Salle de remise en forme et buanderie. Et …..on peut ouvrir les fenêtres même si l’on se trouve au 5eme étage. Bref, on repart satisfaits sur toute la ligne.

Moins

“Amazing and affordable choice”

Service superior and room well appointed. Breakfast was other level amazing!! So unlike our Hyatt House in US buffet was well stocked with fresh fruits, veggies and cheeses. I reduced the stars only because the luggage cart (only one) had flat tires! Housekeeping rescued medications I had forgo… Plus

Service superior and room well appointed. Breakfast was other level amazing!! So unlike our Hyatt House in US buffet was well stocked with fresh fruits, veggies and cheeses. I reduced the stars only because the luggage cart (only one) had flat tires! Housekeeping rescued medications I had forgotten. As I reflect 5 star!! Except luggage cart!! ⭐️⭐️⭐️⭐️⭐️

Moins

“Expected more from a Hyatt”

We had a King Studio at Hyatt House, which came with a kitchenette and cooking facilities including pots and pans. The room was clean and had sufficient space. We have stayed at Hyatt in other countries several times before but this was our first time in Hyatt House, and I had a few surprises. Fir… Plus

We had a King Studio at Hyatt House, which came with a kitchenette and cooking facilities including pots and pans. The room was clean and had sufficient space. We have stayed at Hyatt in other countries several times before but this was our first time in Hyatt House, and I had a few surprises. First, there is no phone in the room, so if you need anything you need to go to the reception and ask. (Maybe that’s a Hyatt House thing). Housekeeping finishes early (as early as 1 pm) so if you haven’t put up the sign for cleaning before that, your room won’t be cleaned. When I asked for room slippers, I was told that they had run out some time back and had placed an order for more, with no visibility on when it would come. Finally, the two washing machines in the hotel had both broken down since a few days, and they had no idea when it would be repaired or replaced. These didn’t seem like Hyatt standards. Neither did the staff seem to care as they were rather matter-of-fact about it. On the positive side, the breakfast spread was decent and had some options for vegetarians too. In addition, there is free coffee/cocoa/tea and some croissants/breads available throughout the day in the lobby. Could have been so much a better hotel, with some more friendliness and attentiveness that would help to deliver a better and pleasant guest experience.

Moins