Arthotel Kiebitzberg

“Magnifique vue, personnel de maison - il n'y a pas d'internet”

Nous avons eu un style moderne et élégant avec une vue merveilleuse, l'arrivée tout avait l'air très froid, mais le service au restaurant était très sympa après un peu chaleureux. Nous n'avons pas fait une table dans le restaurant principal mais nous avons dû nous asseoir à la salle du petit déjeun… Plus

Nous avons eu un style moderne et élégant avec une vue merveilleuse, l'arrivée tout avait l'air très froid, mais le service au restaurant était très sympa après un peu chaleureux. Nous n'avons pas fait une table dans le restaurant principal mais nous avons dû nous asseoir à la salle du petit déjeuner, car les gens n'y c'était un peu en retrait pour le diner de Noel. L'accès gratuit à internet en Wi-Fi ne fonctionnait pas. Le petit déjeuner était bon.

Moins

“Belle situation, service médiocre”

L'emplacement de l'hôtel est très bien situé : sur les bords de la rivière, avec un joli parc. Il y a une connexion Wi-Fi gratuite, cependant il ne fonctionnait pas dans notre chambre. Le personnel est sympathique, cependant incapable/ pas disposée à résoudre les problèmes. Nous avons commandé une … Plus

L'emplacement de l'hôtel est très bien situé : sur les bords de la rivière, avec un joli parc. Il y a une connexion Wi-Fi gratuite, cependant il ne fonctionnait pas dans notre chambre. Le personnel est sympathique, cependant incapable/ pas disposée à résoudre les problèmes. Nous avons commandé une table pour un repas du soir à la carte et nous sommes allés sur le long voyage de vélo. A notre retour tard dans l'après-midi, on nous a dit qu'il y avait un changement de régime et le seul repas que nous aurions pu était un buffet barbecue à prix fixe assez élevé. Dans notre groupe il y avait des gens qui pourraient/ n'ont pas envie de manger beaucoup dans la soirée. Comme c'était un jour férié ce n'était pas si facile de trouver un autre emplacement pour le dîner. La soirée a été ternie, il n'y avait aucune excuse ou une compensation de l'hôtel.

Moins

“Slightly disappointing”

We stayed two nights on a road trip to Germany. Havelberg is an former Hanseatic city, today a rather small town, located in the northern part of Sachsen-Anhalt (Saxony-Anhalt). It is situated on the River Havel, not far from the River Elbe, and the town centre is well preserved. The hotel has 34… Plus

We stayed two nights on a road trip to Germany. Havelberg is an former Hanseatic city, today a rather small town, located in the northern part of Sachsen-Anhalt (Saxony-Anhalt). It is situated on the River Havel, not far from the River Elbe, and the town centre is well preserved. The hotel has 34 rooms and is located a couple of kilometers outside Havelberg on hilly grounds with a nice view of the surrounding area. The hotel is modern and with several sculptures and paintings, which is a nice touch. Covid 19 regulations were handled nicely by the staff. We had booked a Superior room. It was located in a separate building on the first (ground) floor with a nice, small terrace with a table and two chairs. However, due to the hilly grounds, the entrance of the building was on the second floor, and we had to carry our luggage down (and later up) the stairs, as there was no elevator. Our room was of decent size, and the beds comfortable. A safe was available, but no coffee making equipment and no A/C in the room. We found some crumbs in the chairs, which had not been thoroughly cleaned, but apart from this the room was reasonably clean. The hotel Wi-Fi was slow and not up to modern standards. We asked about this issue at the front desk and were told that this was due to an inadequate capacity in the main net outside the hotel. Hopefully this issue will be solved in the future, as most guests would probably expect good Wi-Fi. Our rate included breakfast which was good, alas not excellent, and we noted a rather slow restocking of some items. The rating reflects the price we paid for our stay, and based on this it is just average.

Moins

“Promise more than you get”

Stayed one night In july. Had booked a suite and a Rom. At arrival we were told that due to Corona the breakfast was only avaible at certain times. In our case the choice between 7 o’clock or 9.30........we choose 9.30. One should expect that it would make it easier to estimate the required … Plus

Stayed one night In july. Had booked a suite and a Rom. At arrival we were told that due to Corona the breakfast was only avaible at certain times. In our case the choice between 7 o’clock or 9.30........we choose 9.30. One should expect that it would make it easier to estimate the required staff and also the amount of eggs, juice etc. when you know the excact time your guest arrive. In fact the opposit , a very slow service and a minimized selection of food. An a lot of tables with uncharming leftovers from previous guests. Our rooms was under the addict, and extremely hot, 28 degrees. When asked how to switch the aircon on we were told it was under repair and would be fixed. 2 hours later we asked again and now the aswer was it was switched off due to corona, and forbidden to use. We have stayed all over Germany, and all other hotels had aircon functioning. We did not sleep a lot.... We ate diner in the Restaturant, if you like you can see a sep, review. Not much to say, average. Overall this hotel does not give value for money, and they put the Coronasituation in as excuse for every lack of good service. It does not help to call a hotel an Arthotel, when the art of good hospitality is forgotten.

Moins