Manly Pacific Sydney Mgallery Collection

“Extraordinary! Which we will never forget”

This was my third time of staying there as I love it so much but this time I was blown away by the experience we had..... I cannot speak highly enough of the incredible team at Manly Pacific, and especially Laura. I had originally received a voucher for a one-night stay, but sadly couldn’t use it… Plus

This was my third time of staying there as I love it so much but this time I was blown away by the experience we had..... I cannot speak highly enough of the incredible team at Manly Pacific, and especially Laura. I had originally received a voucher for a one-night stay, but sadly couldn’t use it at the time due to my brother’s illness with melanoma. It expired shortly after he sadly died. When I reached out earlier this year to see if there was any chance it could still be honoured, the team responded with such understanding and kindness. In March, Husband, daughter, Mother and I stayed while attending the Melanoma Institute Australia walk "Melanoma March" in Manly, and to our absolute surprise, we were upgraded to a two-room coastal villa on a completely complimentary basis. It was an incredibly generous gesture and meant so much to us during such an emotional time. The rooms are absolutely beautiful , but what truly sets Manly Pacific apart is the genuine care and compassion shown by the staff. This experience has left a lasting impression, and I will return time and time again. Thank you again, Laura, for your kindness — it will not be forgotten.

Moins

“An enjoyable beachside stay”

As Accor Gold, I was kindly upgraded to an Ocean View room. Freshly decorated, it had a relaxing beach vibe with lovely views of Manly beach. The bathroom was modern, with spacious shower. Housekeeping was good, with a minor criticism being the area under the toiletries shelf in the shower being in… Plus

As Accor Gold, I was kindly upgraded to an Ocean View room. Freshly decorated, it had a relaxing beach vibe with lovely views of Manly beach. The bathroom was modern, with spacious shower. Housekeeping was good, with a minor criticism being the area under the toiletries shelf in the shower being in need of cleaning (see photo). Sleep quality was great, and very enjoyable to hear the ocean. Dinner at the Italian restaurant was excellent. It's popular, so I definitely recommend booking. From arrival to departure, staff were friendly and attentive, even in a bustling restaurant almost at capacity. All courses were tasty, and wine by the glass very enjoyable. Checkout was friendly, however I did not receive an email copy of my invoice until re-requested and was subsequently overcharged for minibar items I had not consumed. This was however quickly rectified on contacting the hotel. A couple of final notes: - I’ve stayed at Manly Pacific twice in the last 6 months. On my previous stay I'd had a non-ocean view room. Whilst the room itself was similar, the bathroom was dated. Additionally, sleep quality was poor due to a heavily pilled / bobbled mattress topper combined with a very thin sheet - which was rectified upon raising it. The ocean view deluxe room on this stay was far superior. - Disappointingly they will only accommodate a 1-hour extension to the checkout time for Accor Gold. Beyond this time they charge by the hour.

Moins

“A stunning hotel, just need more staff”

A beautiful stay at the Manly Pacific. A few things went wrong but were rectified by the manager which was amazing. Would definitely return but hope that they are not short staffed again

“Disappointing experience that fell short of 5 stars”

As an ALL Gold member, I’d been looking forward to staying here for some time and was pleased to book when a promotional offer came up. Unfortunately, the experience didn’t live up to what I would expect from this brand. The room was quite dark and didn’t seem to match the “sunset view deluxe king… Plus

As an ALL Gold member, I’d been looking forward to staying here for some time and was pleased to book when a promotional offer came up. Unfortunately, the experience didn’t live up to what I would expect from this brand. The room was quite dark and didn’t seem to match the “sunset view deluxe king” shown in the app. While there were plenty of towels, two had noticeable black marks, which wasn’t ideal. In the bathroom, the glasses hadn’t been properly cleaned and still had residue from a previous guest, and overall the space felt a bit worn and in need of attention. There were also a few issues with noise. There was a constant clicking sound—which later traced to an electrical board behind the wall and as the stairwell was next to the room , it meant that I was woken during the night by doors banging. I also tried to use the sauna to relax, but it didn’t appear to have been cleaned recently, with visible debris such as hair and skin present, which was disappointing. I was given a gift in departure as an apology which was a nice gesture. Overall, the stay fell short of expectations and didn’t reflect the standard I associate with a five star hotel.

Moins