Hotel Chadstone Melbourne Mgallery Collection

“Great location and lovely rooms”

Enjoyed our stay Loved the rooftop bar

“Good quality hotel”

Good quality hotel in the middle of Chadstone, easy access to the mall. Breakfast good, rooms clean. Needed to change rooms to get away from the road traffic noise though. Service was good.

“Convenient Stay with Easy Access to Chadstone Shopping Centre”

We stayed overnight as a couple at Hotel Chadstone Melbourne MGallery Collection. Overall, it was a good stay. The interiors were well designed and had a modern, thoughtful feel, which made the space pleasant to be in. The room was comfortable and nicely put together, with attention to detail in t… Plus

We stayed overnight as a couple at Hotel Chadstone Melbourne MGallery Collection. Overall, it was a good stay. The interiors were well designed and had a modern, thoughtful feel, which made the space pleasant to be in. The room was comfortable and nicely put together, with attention to detail in the styling. The standout feature is definitely the direct connection to Chadstone Shopping Centre, which makes everything very convenient for shopping, dining, or a quick getaway without needing to travel far. Service was fine and the experience was smooth, though it didn’t feel especially exceptional or “wow.” The hotel works best as a convenient and comfortable base rather than a destination luxury stay. In short, well-designed and comfortable, with unbeatable mall access — solid overall, just not overly memorable beyond that.

Moins

“Hotel that is less than it seems”

This is a hotel that is less than it seems and I rate it relative to other 5* properties. It is relatively new, the building and rooms are excellent and well appointed, and the location is as advertised next door to Chadstone Mall. The issue is that it is advertised as a 5* hotel, but it does not m… Plus

This is a hotel that is less than it seems and I rate it relative to other 5* properties. It is relatively new, the building and rooms are excellent and well appointed, and the location is as advertised next door to Chadstone Mall. The issue is that it is advertised as a 5* hotel, but it does not meet the high standard of service and personalisation expected in 5* properties. It appears that management have decided not to resource the hotel fully and this shows. The staff themselves were very good when they were there. Some examples (far from all the issues). - We never saw the driveway concierge station manned and there was never a doorman. We had to make our own way to reception with our luggage. - On check-in we then were asked if we wanted a hand with out bags up to our room rather than someone just taking them, as there was no concierge staff there.. - In perhaps 40 trips through the foyer over 5 days, we saw someone in the concierge desk 3 times. - There was a mix-up in the booking and breakfast, may have been my fault or may not, but the response was not at all satisfactory and the manager spoke about not being able to make the compromise I sought because of booking conditions and the fact we had checked in. - We decided to have a light dinner one evening and it took 6 calls with room service to arrange two bowls of soup. I do have one allergy we needed to check so perhaps 2 calls were needed to address that, but we ordered and then after ordering they called back saying they no longer had what we ordered and offered an alternate. The soup was lovely but the service frustrating. The hotel is great for the rooms and location if you want to visit Chadstone Mall, but do not expect the 5* treatment you would get in many other 5* hotels in Melbourne.

Moins

“Beautiful design and kind staff but busy, noisy and other issues”

Overall we didn't like our stay here. The room designs are nice - the pictures on the website are accurate. The top floor pool does have a nice view and everything is new and in good working order. All the staff we interacted with were kind and helpful. The main problem with the place is that it is… Plus

Overall we didn't like our stay here. The room designs are nice - the pictures on the website are accurate. The top floor pool does have a nice view and everything is new and in good working order. All the staff we interacted with were kind and helpful. The main problem with the place is that it is too busy and noisy. There was a long line at breakfast, and the top floor pool (which is a main selling point) was filled with so many kids and families there wasn't a seat/table to put our things on. Without being able to enjoy the pool or breakfast the place loses half its appeal. Other issues - lots of street noise, despite the windows being double paned. And, the windows were quite dirty on the outside, as if they have never been cleaned. I would suggest staying elsewhere unless you absolutely have to be next to the shopping mall.

Moins