Sorobon Luxury Beach Resort

“Beyond words!! Absolutely incredible. Booked for next year already!”

I consider myself fairly critical when it comes to hospitality, but there is literally nothing bad I can say about Sorobon!! The staff is super friendly and attentive. Accommodations are clean and beautiful and the food is out of this world!! Fantastic location and a windsurfer’s paradise!

“Un peu exagéré de définir l'endroit comme Luxuary”

Nous avons beaucoup aimé notre séjour au Sorobon, mais parler d'un endroit luxueux est un peu exagéré. La situation de l'hôtel ainsi que Lac Bay en font un endroit de luxe, mais l'hôtel lui-même a encore un peu de chemin à faire. Voici quelques exemples: - Il n'y a pas de rideau permettant d'avoir… Plus

Nous avons beaucoup aimé notre séjour au Sorobon, mais parler d'un endroit luxueux est un peu exagéré. La situation de l'hôtel ainsi que Lac Bay en font un endroit de luxe, mais l'hôtel lui-même a encore un peu de chemin à faire. Voici quelques exemples: - Il n'y a pas de rideau permettant d'avoir de la nuit ... dès 6h vous êtes réveillé et le petit déjeuner n'ouvre qu'à 8h. - Notre fille a dormi sur un canapé-lit dont la qualité laissait vraiment à désirer. - Le produit de douche n'a jamais été rempli (en 6 jours). - Les plaques de cuisson ne fonctionnaient pas, aucune solution n'a été trouvée. - On demande un sèche-cheveux, ce dernier arrive le lendemain. - Les capsules de café n'ont jamais été rempli. - Il manque un grille-pain. - Chaque jour nous avons dû aller chercher un linge manquant à la réception. - La nourriture au restaurant était EXCELLENTE !! Mais le service :( .... très mal organisé et du coup SUPER lent ... Le personnel se donnait de la peine, mais on avait l'impression de voir des amateurs travailler. Ce sont bien évidemment des détails, et cela n'a pas gâché notre séjour. Mais au vu du prix de la nuit, et quand on se définit comme un endroit luxueux .... on peut s'attendre à un meilleur service.

Moins

“Solid experience, great location, but not luxury”

I agree with some of the reviewers here, the use of the word "luxury" in its name is unintentionally deceiving/ There were many things that felt just right and perfect but many that also fell short of the mark. Some due to expectations based on price and the use of the word "luxury", others perha… Plus

I agree with some of the reviewers here, the use of the word "luxury" in its name is unintentionally deceiving/ There were many things that felt just right and perfect but many that also fell short of the mark. Some due to expectations based on price and the use of the word "luxury", others perhaps a bit of confusion as to what the resort wants to be. We had some conflicting thoughts while trying to select the right place to stay in Bonaire but overall glad we pick Sorobon. Here are some pros/cons and some insight to hopefully help set expectations. Pros: - location, secluded and on the quieter side of the island, we really like the shallow bay/reef, note it is windy (also a con) - resort had a slightly elevated feel, boutique like, not like the giant resorts in town. At low occupancy, the place is quiet and peaceful. - Nice clean spacious rooms with kitchenette, very few number of rooms so its a small resort. Having said that we were there in Sept just after all the European summer tourists have left so it was perfect. I can't imagine (nor do I want to be here) when it is full and sold out with kids everywhere in the summer. The rooms have recently been refurbished so everything felt really news which was a huge plus for us. - Nice super friendly and helpful staff (mostly). Ellis was a standout. He gave us some history of the place and their quest to upgrade the property. Most of the staff are young Europeans on a "working holiday" or "work abroad" from the continental EU mixed in with neighboring workers from Venezuela, so service is consistent with that level of training and experience, background and service culture. - Restaurant is pretty good, but being there for 5 nights, we ate out several time Cons: - because it was windy, wind surfing is a huge draw. That can make the resort and the area feel more bohemian-like which doesn't match the "luxury" brand it tries to use. The beach/water area can get crowded with wind surfers and swimmers trying to fight for space. I can't imagine being here in the summer. Not a problem in September (except weekends). - The resort (and most of Bonaire) isn't cheap. With higher prices, don't expect elevated service/product. - The fact that they open the beach club area to the public detracts from the experience. As somebody said, all the sunlounges were occupied by non-resort guests, even in front of our villa. Not quite the privacy we had hoped for.

Moins