Apart Hotel Serantes

“Comfortable and lovely place ”

The facilities were very clean and well prepared. The breakfast was awesome and everyone was happy to help you anytime. Would come back. The beach and the supermarket were very close. The best cost/benefit apart hotel of Ponta Negra.

“Endroit Décent de Ponta Negra”

Je n'étais pas satisfait de cet endroit lorsque nous sommes arrivés mais cela a changé après un peu. La chambre est immense et raisonnablement bien. Pour trouver cet endroit n'était pas facile et quatre taxis n'avait aucune idée de l'endroit où il était même avec l'adresse. C'est sur une petite rou… Plus

Je n'étais pas satisfait de cet endroit lorsque nous sommes arrivés mais cela a changé après un peu. La chambre est immense et raisonnablement bien. Pour trouver cet endroit n'était pas facile et quatre taxis n'avait aucune idée de l'endroit où il était même avec l'adresse. C'est sur une petite route secondaire qui m'inquiéterait pied en bas après la tombée de la nuit. À quelques pâtés de maisons de la très belle région de la plage et des boutiques et des restaurants. J'ai été contrarié parce que je n'ai pas pu avoir accès à internet pour travailler en vaut une merde mais qui aurait pu être parce que 50 Américains ont essayé la même chose en même temps et la surcharge. Le petit déjeuner était correct mais rien d'extraordinaire. La piscine est minuscule et nous ne l'avons jamais utilisé. Le personnel de la réception très agréable. Je ne peux pas dire grand-chose d'autre. Je le recommande sans hésiter mais je n'ai pas vu grand-chose d'autre dans la région de comparaison.

Moins

“Alternative idéale à l'hôtel”

C'est un hôtel d'appartements, qui signifie que les chambres sont équipées d'une petite cuisine, d'un réfrigérateur et d'une cuisinière à gaz, et qui plus est, c'est comme un petit appartement qu'une chambre d'hôtel. Ma chambre était assez grande pour être parfait pour une petite famille. Il y avai… Plus

C'est un hôtel d'appartements, qui signifie que les chambres sont équipées d'une petite cuisine, d'un réfrigérateur et d'une cuisinière à gaz, et qui plus est, c'est comme un petit appartement qu'une chambre d'hôtel. Ma chambre était assez grande pour être parfait pour une petite famille. Il y avait aussi une table de cuisine où jusqu'à 6 personnes pouvaient s'asseoir et manger. Le bâtiment dispose d'une cour avec une petite piscine, et un coin bar. Le petit déjeuner était très bon. Sans aucun doute une meilleure option que l'hôtel ennuyeux habituel.

Moins

“Excellent staff, clean facilities”

June 11th through 16th, 2014 Apart Hotel Serantes is a small to medium sized hotel located a block and a half off the beach in Ponta Negra, Natal, Brazil. It is somewhat reminiscent of the motor lodges I would stay in while traveling by car with my family growing up in the U.S.A. Independently own… Plus

June 11th through 16th, 2014 Apart Hotel Serantes is a small to medium sized hotel located a block and a half off the beach in Ponta Negra, Natal, Brazil. It is somewhat reminiscent of the motor lodges I would stay in while traveling by car with my family growing up in the U.S.A. Independently owned, clean, comfortable, affordable lodging that won’t make you feel pampered like a luxury resort but won’t break the bank as well. The hotel is located down a side street roughly halfway between the main street through Ponta Negra and the beach below. When you first arrive you almost feel like you’re approaching via an alley and are wondering what you might have gotten yourself into. Feel comfortable that this is typical in this area and after we got settled we never felt uncomfortable or out of place in our immediate area. The hotel looks a little dated (I don’t know when it was last renovated) but I will say it appears to be very well maintained. Our room was spotless from top to bottom which is criteria number one anywhere I stay while traveling. The furnishing could be a bit more comfortable for my large American frame but in all fairness I haven’t found a comfortable couch or chair in the country as of this posting. The bed is clean and fairly comfortable but it is a little noisy and after about 7 hours in it you’re definitely ready to get up. Rooms include a kitchenette with a four burner cook top and a full sized refridgerator. These came in handy a few occassions when we simply reheated leftovers from the day before instead of venturing out in the rain for lunch. There is also a flat screen TV which includes cable service. The complimentary breakfast each morning is one of the best for a small inn I’ve seen in quite a while. The spread and breadth of food is pretty amazing. There are hot dishes such as scrambled eggs, breakfast meats and the like. They’ll cook you “tapioca” fresh to order which comes in sweet and savory versions with your choice of fillings such as coconut or ham & cheese. There is a full bar of cold meats, cheeses, pastries, pies, cakes and fresh fruit. The fruit we experienced was excellent. So needless to say you are definitely getting a good value here. You can fill up and prepare yourself for the day ahead. The service here is extremely friendly and helpful. Everybody from the operator down makes you feel welcome and will go out of their way to help you in any way they can. They scheduled a taxi with driver to meet us at the airport the day of our arrival. The operator took us in his personal car to get cash from an ATM and pick up our tickets to the World Cup including translation services just because he wanted to make sure we were OK and got everything handled properly. Of course he wouldn’t take a dime in compensation. The cleaning staff took excellent care of our room while there. The front desk staff went out of their way to help us by calling taxis, ordering take out delivery, giving directions, planning tours, anything we needed. Security and safety at the hotel was very good in my opinion. There is only one entrance to the hotel and that is the open breezeway in front occupied by the 24 hour hotel staff. Nobody is allowed into the hotel unless they stay or work here. No exceptions that I noted. I watched the front desk staff turn more than one person away during our stay. Laundry service is available via an off premise laundry company but be sure and allow at least one extra day for turn around. If they can’t get to your clothes within 24 hours they have no problem calling the front desk and telling them your stuff will be delayed a day. Plan accordingly. If I have one negative about Serantes it is the free WiFi internet access. It’s free but it is woefully underpowered. We were here for a working vacation and it could barely keep up with basic internet browsing. It simply could not handle VPN connections to business servers and Skype was limited to instant messaging instead of voice or video calls. Conclusion: I wouldn’t hesitate to stay here again. The hotel is clean and comfortable and the staff go out of their way to make you feel welcome. I’d recommend it.

Moins