The Pearle Hotel & Spa, Autograph Collection

“Luxury and views”

Set in the heart of waterfront Burlington, this hotel is a wonderful balance of understated luxury, friendly staff, and solid amenities. The cafe in the front is a popular gathering spot for hotel guests, local residents, and passersby. The rooms are spacious with full or partial lake views. The sp… Plus

Set in the heart of waterfront Burlington, this hotel is a wonderful balance of understated luxury, friendly staff, and solid amenities. The cafe in the front is a popular gathering spot for hotel guests, local residents, and passersby. The rooms are spacious with full or partial lake views. The spa books out so make reservations early. The pool is comfortably heated and a decent size.

Moins

“World class property with unparalleled service, views and dining.”

Our family has travelled to various Marriott and non-Marriott properties around the world. To give this review some context, we have stayed at properties such as the New York City Marriott Marquis, the JW Marriott Desert Springs and Spa in Palm Springs, the Glam Hotel in Via Nazionale (Rome), the G… Plus

Our family has travelled to various Marriott and non-Marriott properties around the world. To give this review some context, we have stayed at properties such as the New York City Marriott Marquis, the JW Marriott Desert Springs and Spa in Palm Springs, the Glam Hotel in Via Nazionale (Rome), the Grand Wailea in Maui (Hawaii), the Shangri-la (Toronto) etc. This particular property quickly became one of our family’s top 3 world wide properties due to its unparalleled service, its attention to detail both architecturally and with respect to property aesthetics and cleanliness, and finally due to its room size and views. I would first like to highlight our check-in experience and overall service experience. As Marriott Titanium elite members, we expect a high level of service at all Marriott properties. This property, however, went above and beyond our expectations service-wise. The team member who stood out most at this location was Gurpreet, who checked us in, and was a world class hospitality front desk team member. She was warm, kind and efficient during all of our interactions. During our multi-day stay at the Pearle, she addressed all of us several times by name and went above and beyond to ensure we would have a comfortable stay. She also recommended points of interest, addressed our questions about the spa and any other questions we may have had about the restaurants on property and surrounding area. It was actually due to our experience with Gurpreet that we decided to extend our stay at the Pearle and cancel our reso with the St Regis (Toronto) for the last half of our stay in Ontario. Thank you Gurpreet for your professionalism and kindness! In addition, the property is new and its asthetics are modern yet comfortable. We enjoyed the oversized balcony (almost the same size as the room) with views of Lake Ontario. It is truly a luxurious property - both in the common spaces and in room experience - the housekeeping staff kept our room immaculate during our stay. A note- the bedding and the bed were super comfortable. Finally, the manager at “Isabelle”(the restaurant at the hotel) who was named Maeghan, addressed the only oversight at the property - which was due to a service oversight (our table was forgotten for 30mins after we were seated). Maeghan was able to turn around and change what could have left a sour taste in our mouths as soon as we brought up the oversight to her attention. A new server, Sonja, was assigned to our table, and was fantastic! The food and drinks were also on point, and lived up to the restaurant ratings. Thank you again to the entire Pearle team. We look forward to returning to this world class property soon.

Moins