Andaz Xiamen, By Hyatt

“Andaz Xiamen punches above it's weight!”

Andaz Xiamen is on the best properties not only in Xiamen but i would say in Asia Pacific. From the design of the room, to the amazing food options, to the extremely caring staff. 10/10 would recommend to anyone looking for an option in Xiamen.

“Luxury at its best in Xiamen”

Absolutely stunning. Beautiful throughout. The staff are very helpful and always have a pleasant comportment. I was really impressed with the quality of the facilities. The rooms are gorgeous and have everything you could possibly need. Really Top Notch and would definitely recommend.

“Great Hotel with Limited English”

If I was a native Mandarin speaker I might not have anything negative to say about this hotel. We used a Globalist suite upgrade award many months in advance to guarantee we would be in a suite. It is very hard to find any kind of fault to this suite, it is wonderful. First it is very spacious, … Plus

If I was a native Mandarin speaker I might not have anything negative to say about this hotel. We used a Globalist suite upgrade award many months in advance to guarantee we would be in a suite. It is very hard to find any kind of fault to this suite, it is wonderful. First it is very spacious, it's a corner room therefore windows on two sides of the bedroom, convenient 1.5 bath, and interesting design with a local touch. The only small issue is that phone reception (cellular wifi) was very weak from our room which is compounded by the problem that hotel wifi does not work for many non-Chinese websites which is why using cellular on a phone and then use it as hotspot is kind of a necessity when travelling in China. But if there is poor cellular reception from the room, then it's a problem. Anyway when I went to other areas of the hotel I did not have this issue. The only other weakness of this hotel is the surprising low level of English proficiency. We have travelled to many parts of the world before, South America, Africa, Caribbean, Europe, Middle East, and even within Asia almost everywhere the hotel staff, particularly at front desk, they can speak English. Not if it's an independent (small) local hotel, but for large international chains such as Hyatt where Andaz belongs, and also for a luxury brand such as Andaz, having staff that speak English is a bare minimum. But not here. As soon as we arrived for check-in front desk staff had to use an app on their phone to translate. Xiamen is somewhat of a tourist city so it's more inexcusable than if we were in a third tier city in China where almost no foreigners travel to. But my point remains that for hotels part of a chain AND luxury brand, they need to have staff which speak English regardless of what country we travel to. I don't think I have ever come across such hotel before in any other country or even in any other international hotel chain where we have been elsewhere in China in the past. The language issue makes it impossible for the hotel to deliver top notch service if they cannot communicate with guests which come from any other country of the world besides China. So while the suite was fantastic, service during our stay could not be.

Moins

“The hotel location is good, but room is old and smells musty”

The place is near a shopping mall and there are lots of restaurants in the mall and opposite the hotel within walking distance, very convenient place.