Hilton Lijiang

“A marvellous loft room with two floors”

Highlights - I was overwhelmed by entering the upgraded loft room with stunning view of the mountains and lake. The kitchen toilet and huge living room plus the bedroom and a complete full equipped bathroom upstairs. The space is huge and the interior is modern and up-to-date. - The hotel location … Plus

Highlights - I was overwhelmed by entering the upgraded loft room with stunning view of the mountains and lake. The kitchen toilet and huge living room plus the bedroom and a complete full equipped bathroom upstairs. The space is huge and the interior is modern and up-to-date. - The hotel location is very close to the railway station and completely quiet at night - The lobby is huge as well as the restaurant - Unfortunately the executive lounge was closed due to less visitors but I received 200 CNY as compensation so I used the voucher for my dinner in the restaurant - The gym is relatively small compared to the size of the hotel, but it’s sufficient to do some physical exercises Improvement potential - Due to the low season and less hotel guests the majority of the service staff are somehow getting bored

Moins

“Grate place to stay in Lijiang”

Our stay at Hilton Lijiang was an absolute delight. The hotel is stunning, and the indoor pool is one of the largest we’ve seen in China — beautifully designed, peaceful, and perfect for a post-sightseeing swim. A true highlight of our trip. Special thanks to Richard Li at the front desk, whose war… Plus

Our stay at Hilton Lijiang was an absolute delight. The hotel is stunning, and the indoor pool is one of the largest we’ve seen in China — beautifully designed, peaceful, and perfect for a post-sightseeing swim. A true highlight of our trip. Special thanks to Richard Li at the front desk, whose warm welcome and thoughtful assistance made check-in and every request a breeze. We also want to recognize Eric Wang from the restaurant / breakfast team — kind, attentive, and always ensuring we had a great experience. Hilton Lijiang combines world-class facilities with heartfelt service. Highly recommended!

Moins

“Terrible restaurant but excellent pool”

We chose this hotel for its views of and it did not disappoint. As Diamond members, we were upgraded to a Loft Suite on the 17th floor with a beautiful mountain view. One downside—the wind at night was quite strong and audible on the top floor. The loft layout offers more space but may not suit gu… Plus

We chose this hotel for its views of and it did not disappoint. As Diamond members, we were upgraded to a Loft Suite on the 17th floor with a beautiful mountain view. One downside—the wind at night was quite strong and audible on the top floor. The loft layout offers more space but may not suit guests with mobility issues due to stairs. The lower level has a small kitchenette, bathroom, and living area, while the upper level includes the bedroom and a bathroom with a bathtub, rainforest shower, and smart toilet. The bed was comfortable, and Wi-Fi was decent. The pool and warm jacuzzi were standout features. Breakfast, however, was disappointing—limited or no service, inattentive staff, and inconsistent food quality (e.g., lukewarm noodle broth). Service overall at the restaurant fell below expectations for this level of hotel. This was probably the worst breakfast experience in China during our 6 weeks travel. On the positive side, concierge lead Ginna was friendly and helpful. The hotel is a bit far from the ancient town but close to Romance Park. Overall, great views and facilities, but service—especially at breakfast—needs major improvement.

Moins

“Disappointing Hilton service experience”

Overall one of the more disappointing Hilton properties, therefore I wouldn’t recommend staying here. Pro’s: -Large rooms with a great view -Early check-in + late checkout was available -Nice location for outdoor running, with a lake next to the hotel Con’s: -Overall service might have been th… Plus

Overall one of the more disappointing Hilton properties, therefore I wouldn’t recommend staying here. Pro’s: -Large rooms with a great view -Early check-in + late checkout was available -Nice location for outdoor running, with a lake next to the hotel Con’s: -Overall service might have been the worst I ever encountered at a Chinese Hilton property - the staff mostly watched at there phone. There was not even a “good morning” or “good bye” at breakfast -Breakfast quality is rather low, in particular the coffee, black tea and bread. In addition the breakfast buffet was somewhat messy and the staff was once more rather unmotivated -Gym only opens at 10:00am and was 26 degrees warm, so exercising there is rather limited -Diamond members receive a 200rmb voucher for the restaurant. However, the food quality at the restaurant is rather low and the service is once more slow and not particular welcoming -Location is far from any touristy attractions Overall I preferred the other the Hilton properties in Lijiang, especially since they were even cheaper.

Moins