Embassy Suites By Hilton Gulf Shores Beach Resort

“Wonderful accommodations”

We stayed here for a Valentine’s Day weekend. We were very pleased. Clean, fresh and modern accommodations. A hidden outdoor pool overlooking the gulf off the second floor. Happy hour in the evening and free breakfast at the hotel restaurant each morning. Wonderful atmosphere and we would definitel… Plus

We stayed here for a Valentine’s Day weekend. We were very pleased. Clean, fresh and modern accommodations. A hidden outdoor pool overlooking the gulf off the second floor. Happy hour in the evening and free breakfast at the hotel restaurant each morning. Wonderful atmosphere and we would definitely stay there again!! Parking was valet only but again, they were very friendly and accommodating.

Moins

“Beautiful hotel with just a few issues that need to be ironed out”

We were here during spring break, and the hotel I know was sold out at least a few of those nights. The hotel is immaculate. Very clean and inviting. The rooms were large and comfortable. I’m surprised for not even being open a year though that the paint is already peeling from the ceiling. Maybe t… Plus

We were here during spring break, and the hotel I know was sold out at least a few of those nights. The hotel is immaculate. Very clean and inviting. The rooms were large and comfortable. I’m surprised for not even being open a year though that the paint is already peeling from the ceiling. Maybe there was some sort of leak at one point in that area. The food was excellent. I really enjoyed the diversity of food in the mornings as well as the pool. However, it’s not your typical pool food. And sometimes a person just wants a grilled chicken sandwich, or chips/guac, but it is not on the menu. There was an Asian flare to the menu qnd my understanding is the executive chef has that as a specialty. The service was wonderful out by the pool at the bar. However, there was an issue in their system. I can’t fully explain it, but for instance, when I wanted to close my tab, the one bartender could not do it because he did not have the other guys code to do it. That was a delay, waiting for the other guy to return. I’ve never heard of this. It should be easier to close out. The housekeeping staff was pleasant. However, there was extreme inconsistency. My understanding is they were supposed to clean daily. Then I heard I was supposed to ask for a daily. So I would ask for a daily, but they would not come. One time they came at 6 PM as we were getting ready for the evening. When they did come, they did not leave extra toilet paper, soap, shower gel, tissues to name a few. I was constantly having to call or go down to the front desk about twice a day getting the things I needed. There was extreme effort so I know this will be worked out in the future. No issues with the valet service. However, there should be an option to self park not just a few spots on the street. It would be nice if they opened up the garage to self park. It would be so much easier. I knew that it was not a quiet hotel based on the location and that was fine. It was spring break. However, I just cannot get used to all the dogs barking constantly throughout the hotel. That was hard, especially late at night or early in the morning. I have stayed at other embassy suites where the evening reception hour had very good selections. This was lacking. Overall, I really enjoyed my stay. The pool and beach were beautiful with great set ups and plenty of space. The area was perfect for walking to things. They just need to work out a few issues. I cannot see the bar menu like that sustainable for food in the future. I also cannot see the housekeeping system sustainable, nor the valet system. But I’m sure this will all be worked out in the future. I do plan to return someday!

Moins

“Beware the valet. Dark shadow on what should be a great resort.”

The location is AMAZING!! There is a beautiful park on the very short walk to the beach. Beach chair service was super convenient and easy. Walking distance to lots of fun things like the Hideout. Great views from the pool. Amber checking in via text message was a great personal touch. So why is th… Plus

The location is AMAZING!! There is a beautiful park on the very short walk to the beach. Beach chair service was super convenient and easy. Walking distance to lots of fun things like the Hideout. Great views from the pool. Amber checking in via text message was a great personal touch. So why is this a 3 star review? Because the valet experience was SO BAD. They make you unload your car immediately in one trip upon check in by yourself with basically no carts and no easily accessible ramp. The traffic at the front of the hotel is horrendous because the valet takes forever. They even lost our car in their system and almost made us late for our dolphin boat tour (after we requested our car 20 minutes early). And valet is basically the only option because they do not allow any self parking in their deck and street parking is scarce. Unfortunately this won't be a 5 star experience until they cut ties with this valet service or open up the parking deck.

Moins