Hotel Zessa Santa Ana, A Doubletree By Hilton

“Zessa stsy”

Great stay, room clean, quiet and comfortable, great front desk service, Mr Erick did an excellent job checking in, true professional, appreciate it, thank you all.

“Front desk worker was very helpful. Alessandra”

Alessandra at the front desk was great. Easy to work with and patient.

“would stay again!”

Echoing the other reviews. Clean, comfortable bed, quiet HVAC, quiet fridge. walking distance to Starbucks and a couple of restaurants, amazingly high water pressure. Hotel has restaurant amd quick serve/conveince shop. Comfortable lobby with tables. Plenty of hanging, drawer, bathroom counter, a… Plus

Echoing the other reviews. Clean, comfortable bed, quiet HVAC, quiet fridge. walking distance to Starbucks and a couple of restaurants, amazingly high water pressure. Hotel has restaurant amd quick serve/conveince shop. Comfortable lobby with tables. Plenty of hanging, drawer, bathroom counter, and desk space. Reasonable lighting. Had a room with a sofa. It was comfy to sit on but can't comment on it as a bed since we didn't fold it out. Only (minor) issue was one of the drawers wouldnt stay closed. Stayed on upper floor even high number room. Room was really quiet, did not hear a single plane. There is constructuon across MacArthur Blvd so those rooms might have more noise during the day, but the main building structure is built so it might be fine.

Moins

“Unfriendly staff, non-English speaking staff, find another Hilton”

Don’t come here expecting to be greeted by friendly front desk staff when you walk into this hotel. In fact the female behind the desk ignored us when we walked in and there was nobody else in the lobby. I went up to he desk and said I checked in on my app however the digital key wasn’t working. Sh… Plus

Don’t come here expecting to be greeted by friendly front desk staff when you walk into this hotel. In fact the female behind the desk ignored us when we walked in and there was nobody else in the lobby. I went up to he desk and said I checked in on my app however the digital key wasn’t working. She then said “well you didn’t check in” in an annoyed tone. I’m very familiar with the app and have family that work for Hilton so I frequently stay at different Hilton hotels. I’ve never felt like a hindrance to hotel staff at a Hilton checking in here. Don’t expect to be offered that “double tree warm cookie” either here or anything besides borderline rudeness. The hotel has a small coffee bar but don’t bother getting coffee here it’s a push button machine and terrible coffee. The snack options are decent though. The elevator had issues and the doors took a very long time to open, I thought we were going to get stuck in it. The other person in the ejector said it skipped going to his floor also and returned to the lobby before going back up properly to the floor he selected. I hope they fix this because it seems like a safety issue. The floors could use a better cleaning inside the elevators too. The king room is a nice size and quiet however we were on the top floor. There’s no closed closet. The bed was comfortable. The AC when not on low was quite noisy when it came on. One morning I asked the cleaning lady for extra coffee and a towel and she looks at me and said “no English”. The onsite restaurant is Latin food and I did not dine there. I did get a drink from the bar and the bartender was nice. Unfortunately the negatives outweighed the positives and personally I wouldn’t stay here again nor recommend this Hilton. I say you would have a better stay at a Hampton.

Moins