Home2 Suites By Hilton Garden Grove Anaheim

“Loving hilton”

Had a great one night stay. Clean facilities, pretty pool. Nice free breakfast and the coffee was not bad at all!!

“Awesome General Manager!!”

I am writing to let you know of an employee who went above and beyond the call of duty--Dev Chauhan, General Manager at the Home 2 Suites by Hilton, 13650 Harbor Blvd. Garden Grove, CA 92843. Dev helped me with a very unique situation yesterday. My 80 year old mother who was going through security… Plus

I am writing to let you know of an employee who went above and beyond the call of duty--Dev Chauhan, General Manager at the Home 2 Suites by Hilton, 13650 Harbor Blvd. Garden Grove, CA 92843. Dev helped me with a very unique situation yesterday. My 80 year old mother who was going through security at the Boston airport on Tuesday, October 7, mistakenly picked up another traveler's "look alike" iPad when leaving the TSA area, by mistake. She called the next dy and told me she had taken the iPad to her mobile provider and then to the Apple Store who informed her that the reason she could not get her code to open the device was because it was not hers. She then traced the situation back to the TSA security area. She and another individual with similar looking iPads and covers each took the other's iPad thinking it was their own! In order to help her, we looked at the location of her iPad in the Apple "Find My" app to see if it would provide a clue to where the person who had her iPad was. Miraculously it stated the above hotel location in California. I got on the phone and Delores, the Hotel Front Desk Attendant, transferred me without hesitation to the General Manager Dev, after I explained the situation. Then after retelling what happened to Dev, I asked if he was willing to help. I first requested that he look at the individuals who checked in on the day in question to see if anyone was from Boston. Despite having 90 people check in that night, he and another employee looked and found only a NJ and NY resident, but no one from Boston. He promptly called me back with that info. I then suggested that after more thought I wondered if we could have him put a photo of the iPad my mother had taken by accident with a sign saying "If you lost this iPad, please come to the front desk" on the doors to the hotel. Dev agreed to go out of his way to help again and promptly emailed me the sign he had posted in the hotel lobby. It was perfect! I sent up a few prayers of thanks and asking that someone in the party who lost it would see it, and profusely thanked Dev for his willingness to help strangers. He was gracious and kind. Within hours he called and happily stated that, lo and behold, the kids who had picked up my moms iPad by mistake and their family were standing at the front desk in front of him and had my mom's $XXXX iPad. They had miraculously seen Dev's sign! We were elated. I could not let this opportunity to let your company know what an outstanding employee you have. These types of folks make the world a better place and restore faith in humanity and good will towards others! All involved could not wait to pass on this great story, and Dev was the hero in it! I cannot thank him enough. I hope that this story can be an inspiration to all involved and to your company that one person's big love and kindness in the service of others made a huge difference for an 80 year old woman and her daughter and the other family as well. We will never forget this act of kindness Dev, and we will pay it forward!

Moins