Montage Healdsburg

“Lovely weekend getaway”

Lovely property and quick family weekend away that felt like it was farther than from SF than it was. The staff are friendly and attentive. Highly recommend!

“3-star when private events occurring, otherwise 5-star.”

Beautiful location (even in winter) and well appointed rooms, though be aware that many of the guest rooms are far from the lobby / restaurant building and pool / fitness facilities and require a cart shuttle or a long walk. The actual service level was inconsistent as many other reviewers have no… Plus

Beautiful location (even in winter) and well appointed rooms, though be aware that many of the guest rooms are far from the lobby / restaurant building and pool / fitness facilities and require a cart shuttle or a long walk. The actual service level was inconsistent as many other reviewers have noted. It was either 5-star or 3-star over my three night stay, and mostly 3-star when a conference or other special event was occurring. If you are looking for a 5-star experience, before you even book your room, consider avoiding special event days by double-checking with the hotel itself and also making advance reservations at Hazel Hill restaurant. Here is an example from my stay: Without any prior notice to hotel guests at booking or check-in, nor signage being placed anywhere, Hazel Hill restaurant was closed to hotel guests at dinnertime due to a private event. Without knowing what was going on, confused guests wandered into the restaurant that couldn't serve them. The awkward workaround was for Hazel Hill staff to verbally divert guests to the lobby bar for a more limited menu (either the bar menu or in-room dining menu). However, the lobby seating is quite limited and primarily being hunched over low coffee tables, and the outside tables weren't a practical option in cold weather. If you had booked a room expecting dinner at Hazel Hill, you would have been badly disappointed. The next morning for breakfast, Hazel Hill restaurant was again closed without warning or signage to "set up" for a private event, so hotel guests were crammed into the lobby to make due. This time, at least some proper tables had been moved in from the restaurant itself, but not enough. The wait staff were professional and apologetic about both situations, but the Front Desk staff seemed indifferent to what was going on and just stared at their computer monitors or phones. That was a massive missed service opportunity, and it bothered me more than the restaurant being closed. Other guests also seemed flustered. In general, most of the other hotel staff were consistently excellent throughout the stay. The Front Desk ranged from fantastic to what is noted above.

Moins

“Not 5star service”

It's a nice facility, but the service is terrible and the staff don't smile. I was very disappointed with the service. I don't recommend it. For that price, go somewhere else.