Graduate By Hilton Palo Alto

“Unique and relaxing hotel”

Stayed at the GHPA for two nights for a work trip. The hotel is great, historic and unique. definitely not cookie cutter from the old time elevator to the wallpaper. The beds were incredibly comfortable, the bathroom was a good size and the shower fantastic. the common areas were spacious and w… Plus

Stayed at the GHPA for two nights for a work trip. The hotel is great, historic and unique. definitely not cookie cutter from the old time elevator to the wallpaper. The beds were incredibly comfortable, the bathroom was a good size and the shower fantastic. the common areas were spacious and wifi was easy to use. it really retained a Spanish mission ambiance which was nice and unexpected. I didnt get to eat at the restaurant or use the rooftop bar. the location is great, easy access to lots of restaurants and the Stanford campus. Also love the no-slam doors. Couple of issues that prevent a 5 star review. One, no in room coffee maker. I have definitely gotten used to those and it would have been nice to have. Secondly, stay in a room that does not face university ave. while it isnt a heavily trafficked street, sanitation/delivery trucks do come by and given the age of the hotel, I unfortunately could hear all of them in the early morning. I would definitely stay here again, but in a courtyard facing room.

Moins

“Bugs Need to Be Worked Out”

Arrived at about 9:00 pm and was placed in room 516. It is February, and while the temperature in Palo Alto can rise to 72 in February DURING THE DAY, the thermostat in the room was locked on air conditioning and could not be turned to heat. In addition, this University-Avenue-facing room had or… Plus

Arrived at about 9:00 pm and was placed in room 516. It is February, and while the temperature in Palo Alto can rise to 72 in February DURING THE DAY, the thermostat in the room was locked on air conditioning and could not be turned to heat. In addition, this University-Avenue-facing room had original windows and even though I was five floors up, I could hear the train horn, traffic, and music playing loudly somewhere nearby. Lucy at the front desk accommodated me by finding me another room that was not as cold, which I appreciated. Even with global warming, I doubt the HVAC of any hotel in the US should be locked into air conditioning at night in February. Hilton needs to up their game. It isn't that hard. Investing in double paned windows saves money on heating and cooling. It also makes happier guests. Not sure whether I will stay another night. Will inquired at the front desk tomorrow.

Moins

“Not up to Hilton standards”

I was in town for the week for business and picked the Graduate because it was a Hilton Property, and the reviews and pictures looked good. When I arrived the woman at the desk gave me my pre-checked in room cards and gave direction to the elevator. The room was small, but nice. There was only a de… Plus

I was in town for the week for business and picked the Graduate because it was a Hilton Property, and the reviews and pictures looked good. When I arrived the woman at the desk gave me my pre-checked in room cards and gave direction to the elevator. The room was small, but nice. There was only a desk chair to sit on other than the bed which was the first surprise. I looked around for some sort of hotel guide and didn’t find one so turned the TV on to check if there was any hotel info on there, but no. Went back downstairs to find out about some water as I didn’t get any when I checked in as part of my Hilton rewards and asked if there was any sort of guide to find out about the restaurant or rooftop bar (or any other amneties) and checked for water. I was told they didn’t have any guides and that there was water in my fridge. They could have told me that when I checked-in but decided not to. I then found out the hotel didn’t have any retail snacks, water or beverages for sale. I then went back to my room and found the two cans of water in the fridge which was inside the buffet stand with the safe and set of drawers. The staff were friendly, but they would not volunteer any information. Luckily there is a CVS a few blocks away to pick any incidentals. The downstairs restaurant menu didn’t look appealing so went up to the rooftop bar. It was cold and the employees were wearing coats and only served appetizer food. I then went a few blocks and found a nice restaurant. Nothing like the Hilton properties I am used to. Based on reviews I chose a room on the back side to avoid street noise and the room was very quiet. Thursday morning is trash day which isn’t a problem unless you planned on sleeping in past 5:56 am as that is when the truck unloads the dumpster and wakes everyone up. The housekeeping was great and enjoyed the breakfast in the morning. There is a $25 daily credit to be used in the hotel with the restaurant and rooftop bar the only two options so I did the breakfast which used up the fee each day. I have never had to deal with a front desk staff this bad and with the small rooms is not what I expected from a Hilton property and I can’t recommend this hotel for any length of stay.

Moins