Hilton Garden Inn Seattle Bellevue Downtown

“Kenneth and Sameeta are THE BEST”

I received EXCEPTIONAL service and hospitality from Sameeta and Kenneth. You're in EXCELLENT hands at the Hilton Garden Inn with them. Both Sameeta and Kenneth deserve raises. The stay was absolutely fantastic. Treat yourself to this hotel.

“Great Service and Convenient Location”

We arrived around 11 PM on a Friday night and were greeted by a super friendly and kind lady at the front desk. Her warm welcome made the check-in process smooth and pleasant. The service throughout our stay was excellent, and the location of the hotel was very convenient. One thing to note is that… Plus

We arrived around 11 PM on a Friday night and were greeted by a super friendly and kind lady at the front desk. Her warm welcome made the check-in process smooth and pleasant. The service throughout our stay was excellent, and the location of the hotel was very convenient. One thing to note is that there is street parking available, but it’s based on availability. Overall, we had a great experience and would definitely consider staying here again!

Moins

“Not happy”

This is the first of MANY Hilton property stays I have had this happen. It is the only time I have had absolutely NO free breakfast offering. Continental, buffet, or otherwise. The buffet was an additional $25, and the Continental breakfast was a pay per item line. The staff got upset with me whe… Plus

This is the first of MANY Hilton property stays I have had this happen. It is the only time I have had absolutely NO free breakfast offering. Continental, buffet, or otherwise. The buffet was an additional $25, and the Continental breakfast was a pay per item line. The staff got upset with me when there was no 1/2 & 1/2 at the coffeestation, and I poured some from the Continental food line. Additionally, the 24-hour coffee, which was supposed to be freshened at 4 a.m. In my 4 day stay, it never was. In fact, on my last day, the pot was missing at 4, with no sign of the overnight clerk. There wasn't even hot chocolate or hot water. She finally emerged with a fresh pot at 4:55. I need my coffee first thing in the morning. If those things don't matter to you as they do me, this was a decent place to stay. The building and surrounding area were clean and well maintained. But if I were to return to Bellevue, I definitely would NOT stay here.

Moins

“Nice hotel, but some frustrating issues.”

Stayed here on a recent business trip. First impressions were great. The reception area is bright, modern and slick. The staff at reception were great, engaging and polite and I was safely checked in and on to my room, in good time. My room, a suite on the 3rd floor, room 340, was large, spacious a… Plus

Stayed here on a recent business trip. First impressions were great. The reception area is bright, modern and slick. The staff at reception were great, engaging and polite and I was safely checked in and on to my room, in good time. My room, a suite on the 3rd floor, room 340, was large, spacious and on first impressions, good. However, it’s the details that show an average hotel to a great one. The shower door was ill fitting, meaning water cascaded over the floor every time you took a shower. There was no shower gel in the shower gel container in the shower cubicle. The room wasn’t serviced once in the 3 nights I stayed. There were no caffeinated coffee pods supplied with the coffee machine, only decaffeinated. It’s the details. The breakfast buffet was expensive for what you got - $28 - small selection of bakery products, break etc. Plus scrambled egg, bacon, sausages and breakfast potatoes. There were also a limited selection of yoghurts, fruit juices and coffee. Be wary of looking carefully at your receipts, too. The breakfast buffet had a pre-filled “gratuity”, with further options for a tip - this despite it being open seating and entirely self service. This being America, I was prepared to offer a tip, but when I saw the pre-filled gratitudes, declined to do so. This felt a little underhand, especially as a European not wanting to fall foul of the tipping culture in the US. The positives are that this is hotel is a great location, it’s modern, clean and spacious. However, the misses of the room not being serviced and the basics being missed in the room let it down somewhat. However, upon mentioning these issues at check-out, I wasn comped one of my breakfasts by way of an apology, which was appreciated. Secondly, the polite receptionist was very apologetic and understanding and did recognise that their service had fallen short on this occasion. It’s a bright, modern and safe hotel and my room was large, spacious and pleasant. I would stay here again, hoping that the small issues wouldn’t be recurrent.

Moins