Marriott Tacoma Downtown

“Great Stay!”

I just stayed two different nights this week. First, David at the front desk is a Rock Star! David was very courteous and super helpful. In fact, everyone I came across were all very nice. The rooms are updated, clean, and very spacious. The bed was comfortable. The room was very quiet. You couldn’… Plus

I just stayed two different nights this week. First, David at the front desk is a Rock Star! David was very courteous and super helpful. In fact, everyone I came across were all very nice. The rooms are updated, clean, and very spacious. The bed was comfortable. The room was very quiet. You couldn’t hear road noise or next door neighbors. I grabbed dinner one night and had the chicken Caesar and it was very good. The price was reasonable as well. Overall, no complaints. I highly recommend the Marriott if you’re looking to stay in the area

Moins

“Great Hotel and Staff”

Friendly staff, great location, reasonable rates / parking. Not really sure why it only has 3 stars on Trip Advisor - we had no issues here and will return the next time we're in Tacoma.

“It was not a pleasant experience but I still recommend”

On November 27th, we checked into the Marriott Tacoma Downtown for our second stay at this property. We arrived around 10 PM, and the front desk was assisted by a young blonde female staff member. Her attitude was noticeably cold and unwelcoming. As a Bonvoy Titanium Elite member, I requested a 4 P… Plus

On November 27th, we checked into the Marriott Tacoma Downtown for our second stay at this property. We arrived around 10 PM, and the front desk was assisted by a young blonde female staff member. Her attitude was noticeably cold and unwelcoming. As a Bonvoy Titanium Elite member, I requested a 4 PM late checkout, but she declined immediately without any consideration and insisted that we must check out by 11 AM. I explained that as a high-tier elite member, late checkout—if not until 4 PM, then at least until 2 PM—is usually accommodated. She told me that because I used a Suite Night Award to upgrade to a suite, the room would require more cleaning time and the hotel was fully booked. Her explanation did not make much sense. We did not argue further and were only able to secure a noon checkout. In addition, she did not acknowledge or explain any of my elite benefits such as welcome points, drink vouchers, or complimentary breakfast. She even provided only one room key. The next morning, I went to the front desk to request our breakfast vouchers and to inquire again about late checkout. Elaine immediately approved a 4 PM checkout for us. I also told her about the experience we had the night before, and she promptly informed the supervisor, Ivamia, about my concerns. Ivamia apologized and offered 5,000 points as compensation, which I have not yet received, but I truly appreciated her gesture and Despite this unpleasant encounter, I still really like Marriott Tacoma Downtown. The location is excellent, the parking garage has free EV chargers, and the upgraded suite we received this time was spacious and very comfortable. Although this stay had a negative moment, I will continue to visit this property again in the future.

Moins