Spark By Hilton Atlanta Airport South College Park

“Golden Girls Take ATL”

We were greeted by the most polite, professional and personable shuttle driver, Kala. Kala suggested an economical way of traveling throughout the city as well as a nearby restaurant. Now the front desk manager was absolutely amazing and a breath of fresh air in the hospitality world. He was very f… Plus

We were greeted by the most polite, professional and personable shuttle driver, Kala. Kala suggested an economical way of traveling throughout the city as well as a nearby restaurant. Now the front desk manager was absolutely amazing and a breath of fresh air in the hospitality world. He was very friendly and full of personality. Most of all his was very welcoming and inviting. I also would like to mention that all of the staff I passed in the hallway would smile and say hello. While I wasn't sure about the bagel breakfast but I must admit it was a pleasantly different approach to breakfast, which I enjoyed. On check out day, I realized we had an early afternoon flight and would need a noon check out but upon speaking with Reggie, we were told we could only have until 11:30. I asked if we could have until noon and he said no. I would have been wiling to pay for a late check out but this wasn't even offered. We started to pack up and figure out what to do for the next several hours. We stopped the to obtain a copy of the receipt and ask for the shuttle, and I had the displeasure of meeting with Reggie. I asked if the next shuttle we be arriving at noon and was told it runs on the 10 and 40 after, it was roughly about 11:48 am. I advised we were told that it runs every 30 minutes and stated that wasn't correct. Reggie's demeanor was not pleasant, friendly but in fact annoyed. I asked for the general manager and he stated she wasn't in until Monday. I asked for an email address and he pointed to the email address taped to the back of the monitor. I asked if I could have a pen and paper to write it down. During the entire interaction Reggie made no eye contact and provided one to two word responses. The shuttle driver Rob T., dropped us off at the Delta section of the airport even after I asked if this where Southwest was located and he told us to just walk across the airport. Well it turned out that we had to walk a very long distance and once arriving at Southwest, I discovered we could have been dropped off there as well. Now I called today and spoke with a phenomenal agent Marcus (I do believe) whom was very apologetic for the experience and confirmed that we could have been dropped off at Southwest. Most of all he apologized for Reggie's actions and stated he would speak with him. He even offered 500 points for the hassle. While I wasn't expecting anything but it was a nice gesture and I was very satisfied with him taking the time to speak with me but above all of that I was happy with his genuine/sincere apology. When I return to ATL, I will most definitely stay again.

Moins