Hampton Inn & Suites Snellville Atlanta Ne

“Good rooms good location but got locked out of room 3 times in one year”

To whom it may concern, This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out t… Plus

To whom it may concern, This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out the lock didn’t work (no green light flashing when the key is presented). We tried both of our key cards. It didn’t work. So, we went to the front desk and asked Keke, the front desk manager, to help us. We are Diamond members of the hotel and we stay there many times. KeKe was the one who helped us get the engineer to fix the lock a few months ago. It took a long time for the engineer to arrive last time because he had to drive from home. Nevertheless, the problem was solved. This time KeKe sent the engineer (Celine Philips) to our room. We waited at the lobby while he was trying to fix the lock. After 20 minutes or so he said the lock was fixed. According to our previous experience and many times staying in this hotel, when the lock was completely dark (no light flashing when key is near) that means the battery of the lock is dead or very low. When we used our key on the lock, it flashed red and yellow (normally when the battery is good the light should be green according to our previous experience). So, my husband asked the engineer (Celene Philips) if it’s fixed. He answered, “yes it’s fixed.” However, when the lock flashed red and yellow, he should’ve known that the battery is still very low, and the lock could die any time soon. Yet he left telling us the lock is fixed. Later in the afternoon at about 4PM, when my husband and I came back from outside, we found the lock NOT working again!!!! We were locked out of the room once again. So, we went to the front desk. At this time the front desk manager is a nice gentleman named Shurod. After he understood our situation, he used a power bank to recharge the lock and opened the door temporarily. We got in our room and packed everything and moved to another room Shurod arranged. We would be staying there for another week so it would be nice to have a room with a reliable lock. I would like to compliment the front desk managers KeKe and Shurod for being helpful and understanding in all those 3 unpleasant situations that happened to our locks. I hope this hotel does a better job maintaining their lock batteries (maybe test the batteries occasionally, so they don’t die on guests when they need to get into their room for emergencies or run to the airport). We travel frequently for business and have stayed at many hotels all over the world, yet we never had this locked-out-of-room situation in other hotels except for Hampton Inn Snellville. We come to Georgia very often and whenever we are in Georgia we stay in Hampton Snellville. We chose this hotel because it has a great gym and great staff (except for the engineer who didn’t fix our lock). We really hope that the hotel can improve the locks situation and hopefully this WON’T happen to us again. Because it was a big hassle every time it happened, and we are paying customers and Diamond members who don’t deserve this 3 times in one year. A little too much too frequently. I wish you good business and a prosperous year ahead. Sincerely, Ken & Angel Hunt

Moins

“Only plain bagels no other varieties of bagels during our recent stays here”

My husband and I travel a lot for business and we like to stay at Hampton inn in snellville, Georgia. We are Diamond members with Hampton and we generally enjoy our stays at Hampton around the States. We especially like the gym at Snellville Hampton. It has a smith machine and kettlebells , which a… Plus

My husband and I travel a lot for business and we like to stay at Hampton inn in snellville, Georgia. We are Diamond members with Hampton and we generally enjoy our stays at Hampton around the States. We especially like the gym at Snellville Hampton. It has a smith machine and kettlebells , which are our favorite workout equipments. The rooms are clean. Staff is friendly. However, recently ( last month and this month) during our long staying here at snellville Hampton ( about two weeks totally) , we found only plain bagels at breakfast ( while other Hampton inns provide a variety of different bagels). My husband and I asked the breakfast lady ( blonde hair lady ) if she had any cinnamon bagels or everything bagels which we had in other Hamptons. She said no , just plain bagels. We asked last month during our stay here, we asked again in December, still only plain bagels. We were wondering how difficult it would be to order some cinnamon or everything bagels for their long staying guests like other Hampton hotels? It’s not like we are asking for a lot during our stays here for over 40 days all year long each year in the past 6 years, is it ?

Moins