Tru by Hilton Auburn, IN

“Second visit ever at a Tru motel. Good choice.”

We weren’t sure where it was, is is a little out of the way compared to the cluster of motels in Auburn. It seems rather new. The price for one night was fair. The staff we encountered were professional and did a nice job. They kept on top of things. Our room was spotless. Everything worked well… Plus

We weren’t sure where it was, is is a little out of the way compared to the cluster of motels in Auburn. It seems rather new. The price for one night was fair. The staff we encountered were professional and did a nice job. They kept on top of things. Our room was spotless. Everything worked well. The breakfast was surprisingly good, we were more than than pleased. Not sure if we will be in Auburn again, but this is a good choice.

Moins

“Non-traditional hotel exceptionally clean”

The room was exceptionally clean and in great condition. Traveling for business, there are things I like which were missing: no in-room coffee pot, no in-room microwave, no easy chair or sofa. The coffee is in the commons area and available 24/7 and there are lounge chairs there too. If you are … Plus

The room was exceptionally clean and in great condition. Traveling for business, there are things I like which were missing: no in-room coffee pot, no in-room microwave, no easy chair or sofa. The coffee is in the commons area and available 24/7 and there are lounge chairs there too. If you are the type that likes to spend your time in the commons area, it is great. I like to relax in my room, and I found it too sparsely appointed for my needs. In the future, I will select a more traditional hotel.

Moins

“Average”

We were greeted warmly upon arrival. Qe were not thanked for being rewards members. Once we got to the room, this is where the problems begun. The room was freezing. Discovered that room was set on AC. In December, none the less.Room was also very small, perhaps because of being on an end. All the … Plus

We were greeted warmly upon arrival. Qe were not thanked for being rewards members. Once we got to the room, this is where the problems begun. The room was freezing. Discovered that room was set on AC. In December, none the less.Room was also very small, perhaps because of being on an end. All the front desk could offer was an apology (which was appriciated) and extra blankets. Took 4 hours for the room to finally heat up.Uncalled for. There is also not enough light in the room. If you have some sort of central switch, please make note of that in the room. We were disappointed to find out that there was no microwave or coffee maker in the room, let alone an ice bucket or trash cans. We had brought our own food to save money. We were told about a microwave in the breakfast area, but who wants to go from the 4th floor to the main floor heat up food? Also discovered that the bedside lamp was unplugged. Still would not work once plugged back in. The next morning it was discovered that the fridge was unplugged. Please train your housekeeping staff to check for these things before the next guest checks in. Overall, a very disappointing stay. However it was quiet, which was good. Breakfast offerings were decent. As Silver Reward Members, we should have been offered the bottled water. We were not. We will not be back.

Moins

“Cramped”

The rooms were small, which was compounded by the bed frames which were too big for the mattresses, which led to more than one of us hitting our shins on the corner. I wasn’t a fan of the bathroom, either. Not a great shower, and subpar soap and shampoo. It was clean, and the service was good.