Home2 Suites By Hilton Shreveport

“Making a tough situation a lot better”

A tree fell on our house in early May, and friends helped with the cleanup of the wet mess in the "ground zero" bedroom and our den/dining area, and entryway. Due to continued rain events, we were unable to repair the badly damaged roof until mid-June. Per the recommendations of our trusted contrac… Plus

A tree fell on our house in early May, and friends helped with the cleanup of the wet mess in the "ground zero" bedroom and our den/dining area, and entryway. Due to continued rain events, we were unable to repair the badly damaged roof until mid-June. Per the recommendations of our trusted contractor, we opted to vacate the remaining part of the house during the demolition and reconstruction. Our insurer was very helpful in finding a place nearby where we could stay during the reconstruction with facilities that would minimize the discomfort of long-term living in much smaller quarters. They set us up in the Home2 Suites by Hilton in a nice part of Shreveport. Everyone at the hotel is very familiar with folks having relatively long stays (the General Manager, Hannah, told us of a couple who had been with them for a YEAR!), but they treated us as though we were the most important guests they had ever met. Hannah and Shontel showed us the available accommodations that could meet our needs. We spent the first few nights in a "Queen Studio" that was nicely appointed, with two queen beds, nice bath and a small kitchen area with plates, cups, glasses, flatware, refrigerator, microwave, sink and automatic dishwasher that made it a little more like home (special heating devices for cooking using their cookware was available, but we never used them). Our insurer was kind enough to provide for an upgrade to a "King Suite," which has a king-size bed and a large TV in a separate bedroom that could be closed off from the seating area (which featured another large TV), a very spacious bathroom, and the same kitchen essentials as the Queen Studio. We ended up staying 62 nights. The part that made it better than expected was the way we were treated by virtually everyone working there. I apologize for not getting everyone’s name, but all of them showed the same concern, commitment, and care towards us. All the desk clerks (Shontel, Liberty, Ariel, Leanna – I hope I didn’t leave anyone out!) went the extra mile for every request we had. Shaquail worked nights but was the first to give a happy "Good Morning!" to my husband at breakfast, and Toya was right there, making sure the food was prepared and plentiful every morning. So many others (like the maintenance guys whose names I didn’t write down) and Brittany, who ran housekeeping, were anxious to make our stay with them as pleasant as they could. Other guys (like Charles and Marlin), who handled everything else, were always ready to take care of any needs we had. Many more people cleaned rooms, washed towels and linens, and provided other essential services. I have to admit that after 9 weeks, we were EAGER to get back to our home, but it was obvious that everyone who works at the Home2 Suites had our comfort and needs at the top of their minds. Thanks to all, and a big Thumbs Up to everyone at Home2 Suites in Shreveport.

Moins