Residence Inn By Marriott St. Cloud Waite Park

“Mostly a good experience”

The room was clean, the front desk staff was friendly, the hotel was quiet but had a good location near stores and restaurants. However, the breakfast was just okay and the containers need a good cleaning especially the tower that held the utensils, the bagel splitter and the case containing the b… Plus

The room was clean, the front desk staff was friendly, the hotel was quiet but had a good location near stores and restaurants. However, the breakfast was just okay and the containers need a good cleaning especially the tower that held the utensils, the bagel splitter and the case containing the bagels.

Moins

“Decent hotel, just needs a few simple improvements to make it a 5 star experience”

I was on the fence on whether this should be a 3 or 4 stars. The reason I went with 4 is that I stayed here a few months ago and there wasn't anything that would have prompted me to leave a review (meaning excellent or needing improvement--and this time the latter). I travel A LOT so kind of have … Plus

I was on the fence on whether this should be a 3 or 4 stars. The reason I went with 4 is that I stayed here a few months ago and there wasn't anything that would have prompted me to leave a review (meaning excellent or needing improvement--and this time the latter). I travel A LOT so kind of have an idea of what's expected at the Residence Inn. The staff seem friendly and room was clean (two important things). Kudos! However, the feel in the room is so dark and dreary, no artwork, with glaring white LED lights. It was depressing. I was visiting for a depressing reason (loss in the family) and this just made it worse. Some switchout of hardware needs to happen - rusty bathroom faucet and showerhead with mineral deposits that was clogged. Again, something I simple I hope management notices and changes out. The breakfast was a 2.5 star experience - again just simple things that can be fixed. It wasn't stocked well, I went mid serving time at the end and it was mostly depleted (or maybe never completely was?). There were very few options aside from a good selection of eggs (3 types). It included oatmeal, apples, oranges, no bread for toast (strange?), and a few each of english muffins, bagels, yogurt, milk). BUT they had iced coffee out and water. That's amazing! These little unique extras are wonderful. Do more of this! I didn't use the pool this time, but kids loved it last time we stayed.

Moins

“Good stopover in St Cloud”

Well located hotel in St Cloud within the events centre which includes 2 hotels and a restaurant/bar. Checkin was easy with friendly staff. Room was a good size and very comfortable. The restaurant was a short walk from the hotel but within the building and the food was good. There was a Prom takin… Plus

Well located hotel in St Cloud within the events centre which includes 2 hotels and a restaurant/bar. Checkin was easy with friendly staff. Room was a good size and very comfortable. The restaurant was a short walk from the hotel but within the building and the food was good. There was a Prom taking place in the hotel and there were also a lot of kids, not sure what was going on but they were noisy for a while then calmed down. We did speak to the event center manager and she was very personable and engaged us in a conversation about the center and gave us some menu advice!

Moins

“Disappointed”

Hotel room was fine, however our experience was soured when we left the next morning and discovered our trailer hitch had been stolen from our truck. Of course…they have no outside cameras! Be aware, called back and well, they hadn’t had anything recently reported but in the past they had problems.

“Not Up To Usual Standard”

We have always had an excellent experience at any Residence Inn where we stay. Unfortunately, this was not the case this time. We reserved the two bedroom suite to have more room and more TVs for our grandkids. The TV in the queen bedroom did not work. The toilet in the king bedroom was constantly… Plus

We have always had an excellent experience at any Residence Inn where we stay. Unfortunately, this was not the case this time. We reserved the two bedroom suite to have more room and more TVs for our grandkids. The TV in the queen bedroom did not work. The toilet in the king bedroom was constantly plugged, for no reason, and I spent much of our stay plunging it, after every use. My wife cut her foot on the broken tiles in the queen bathroom. We spent a lot of money and obviously were very disappointed with our stay. The staff was wonderful and tried to accommodate us, even taking $32 off our bill. We travel a lot and have come to expect more from Marriott. Hopefully, these issues will be resolved so we can continue to stay with them.

Moins