Autocamp Catskills

“Very nice adventure”

Really nice campus, fun experience with the airstream and tents, trail was a lot of fun to walk on and people were really cool with children

“customer service”

The accommodations in the camp van were clean and comfortable bed to sleep in. The lounge area was warm and welcoming and the first night were were treated very nicely by a young lady named Elena. Elena had amazing customer service and was able to answer questions and take our food order, we even … Plus

The accommodations in the camp van were clean and comfortable bed to sleep in. The lounge area was warm and welcoming and the first night were were treated very nicely by a young lady named Elena. Elena had amazing customer service and was able to answer questions and take our food order, we even received stickers for our kids. I was disappointed the next morning when I woke up and went to the breakfast area, the employee Mary Ellen was approached me in a very rude manner and asked me to pay for the cereal that I had taken for my son and I. I paid the 7 dollars for the two containers of cereal . As a person of color I believe her rude negative tone was due to racial profiling, she was very nice to all the other people who were not of color. As a customer I do not mind paying for cereal, however, I don't think it was necessary to be questioned, and singled out in a rude tone by this employee Mary Ellen. The review is honest true reflection of my experience.

Moins

“Cute Property but def comes up short”

Ok. So we came into this with very low expectations. My son kept asking to go camping and was very excited to stay in an airstream. The airstream is great for 3 people MAX. That includes children. The “fold out couch” is way too small for two children to sleep on in my opinion. We probably sho… Plus

Ok. So we came into this with very low expectations. My son kept asking to go camping and was very excited to stay in an airstream. The airstream is great for 3 people MAX. That includes children. The “fold out couch” is way too small for two children to sleep on in my opinion. We probably should have done the tiny house or cabin but my son really wanted to stay in the airstream so we just roughed it. When we checked into the airstream, it had no toilet paper, no garbage bags and they were missing all the bedding to make up the fold out couch. We just went to the front desk and they gave us everything, no problem. The property is very cute and they have lawn games and bikes you can use. My biggest problem with this place is the general store and kitchen. They ran out of so much stuff! They advertise grill kits but then the very rude young blonde woman told me they only had chicken and it would take two hours to thaw. They ran out of french fries, pizza, chicken nuggets which if anyone has kids knows how inconvenient that is!! At one point they ran out of water!!! When you order food, the person who takes your order also cooks it so the wait is very long. The place is not staffed properly and a bit mis-managed. The rest of the people who work here are very nice. anyway, if you come, just keep in mind you probably should bring everything you need and want to eat. We really should have just brought our own stuff. Also, not sure this place is worth spending $600 on a Saturday for. Other than that this place is ok.

Moins