Home2 Suites By Hilton Columbus Polaris

“Good choice for accessing events downtown and north”

This hotel is typical of the mid-tier, extended stay options offered by the major brands. It has a couple outdoor areas for socializing and cooking. They seemed seemed newer and more engaging than what you often find. The top pros for our recent stay included consistently friendly staff, a comforta… Plus

This hotel is typical of the mid-tier, extended stay options offered by the major brands. It has a couple outdoor areas for socializing and cooking. They seemed seemed newer and more engaging than what you often find. The top pros for our recent stay included consistently friendly staff, a comfortable bed, black-out shades and an accessible location. It's located near the Polaris shopping center, with easy access to I71 and restaurants. It took us 15 minutes to reach the OSU campus area, even with game-day traffic. None of the cons would keep us from returning, but there are two worth mentioning. We sometimes forget that this class of hotels can lack central heating and cooling. The wall unit blows a strong flow, which is good overall but bad if you're sleeping on that side of the bed. On the plus side, it was quiet enough to not make noticeable sound. The fitness area was above average in the range of equipment and the cleanliness of the space. If you're picky about cardio machines, I did find both ellipticals needed some tightening on the arms.

Moins

“Cold Water”

There seems to be an issue with no hot water in several rooms. We talked to the front desk and were told they would have maintenance informed. We were told they would adjust price on our two rooms and it didn’t happen. Two mornings with cold showers does not entice us to return.

“Unprofessional employee”

Room was clean, except mattress cover on the pullout couch was stained. Pool was tiny for a hotel this size in my opinion. They had no towels available at 5pm on a Saturday. Biggest issue was the gentlemen who was I assume the front desk person at the time. My wife and kids arrived 10 minutes earli… Plus

Room was clean, except mattress cover on the pullout couch was stained. Pool was tiny for a hotel this size in my opinion. They had no towels available at 5pm on a Saturday. Biggest issue was the gentlemen who was I assume the front desk person at the time. My wife and kids arrived 10 minutes earlier than me, and he would not let her check in. His reasoning was unprofessional and honestly, slander. He told my wife she couldn't check in due to "alot of married couples catching eachother cheating". He said this to my wife with my 6 year olds with her. His unprofessionallism continued with his use of his mask and gloves. I dont mind him using them, but the fact that he would wear the gloves, touch his mask, pull his mask up and down then go back to doing other tasks negated the use of those items. He also was brushing his teeth when i went i came in as well. There was a posted sign (not an actual hilton piece) posted about no food or drink in pool. The actual pool rules sign in the pool only mentioned no glass. He threatened to close the pool because my wife was walking towards the pool with a capped water bottle. His unprofessionallism drove the rating for this experience and our choice to go elsewhere next time.

Moins