Staybridge Suites Miamisburg By Ihg

“Une excellente nouvelle Staybridge”

C'est un nouvel hôtel et tout ce que l'on peut espérer. La cuisine est spacieuse et bien équipée. La salle de séjour est spacieuse, avec des meubles confortables. Les lits étaient confortables et on a tous eu un super bonne nuit de sommeil. Le check-in et le check-out était rapide et le personnel v… Plus

C'est un nouvel hôtel et tout ce que l'on peut espérer. La cuisine est spacieuse et bien équipée. La salle de séjour est spacieuse, avec des meubles confortables. Les lits étaient confortables et on a tous eu un super bonne nuit de sommeil. Le check-in et le check-out était rapide et le personnel vraiment très serviable. L'hôtel est situé à proximité de boutiques et de nombreux restaurants. Vous trouverez tout ce dont vous aurez besoin à quelques minutes à pied. Je recommande vivement cet hôtel.

Moins

“Tout neuf”

Tout simplement un merveilleux hôtel! C'était tout à fait abordable et très confortable. C'était parfait ! Une cuisine bien équipée, bureau, canapé modulaire, marcher - dans la douche. Merci Jordan) : suivre ce niveau d'excellence, n'oublions pas que nous sommes un hôtel charmant.

“Frustrating, But They Made It Right”

I chose to stay at this property as it was pet friendly and I needed a place to stay with my two floofs while breaking up a 14-hour drive. I called ahead of time to make sure I had what may be needed (vaccine records, etc...,) and to confirm the rate on their website, which indicated "$50 for up to… Plus

I chose to stay at this property as it was pet friendly and I needed a place to stay with my two floofs while breaking up a 14-hour drive. I called ahead of time to make sure I had what may be needed (vaccine records, etc...,) and to confirm the rate on their website, which indicated "$50 for up to two pets for 1-6 nights." This was confirmed. At check-in, I was asked to pay $100 by the less-than-enthusiastic front desk associate. She told me, "No, it's $50/pet." When I showed her the website language, she simply shrugged and told me there was nothing she could do. As the room rate was nonrefundable at this point and I was beat from driving several hours, I just paid it. The suite was nice, if not a bit sterile...but I wasn't expecting much character. Bed was very comfortable and linens were fine; shower had seen better days but was functional and clean. Kitchen was great for my needs (eating takeout), though the refrigerator made all kinds of noise, constantly. All-in-all, though, a clean, comfortable room. Following my stay, I received an email to review the property, which I did. I mentioned the disconnect (i.e., the innaccurate language.) on the website and the fact that I called ahead of time as I detailed above. Within 24-hours, IHG's e-media team reached out to me to apologize, and let me know that the "local team" would be in touch with me within 48-hours. In that timeframe, I received a call from (I believe) the manager of the Miamisburg SS: he apologized, let me know that he reviewed the language on the website and agreed it was not reflective of their actual policy, and stated they were going to update it. He also refunded the $100 pet fee completely and gave me 5,000 IHG points...all without asking (he shared all of this with me in a voicemail). I wasn't expecting ANY of this, and as it was my very first stay at an IHG property, I have to say that it left a very positive impression. For that, I'll be happy to stay here again and pay the $100 for my floofs if I am passing through this area in the future.

Moins

“Won’t go back to this IHG hotel”

I heard and saw good things written about this hotel so we decided to stay here this year during our stay in Miamisburg. Overall, the hotel looked clean (3/5) but they are behind in emptying trash to the pint that I saw a room bringing out their trash can out in the hall to be emptied. The staf… Plus

I heard and saw good things written about this hotel so we decided to stay here this year during our stay in Miamisburg. Overall, the hotel looked clean (3/5) but they are behind in emptying trash to the pint that I saw a room bringing out their trash can out in the hall to be emptied. The staff were friendly (3/5). They had to be reminded about my welcome amenity which they gave. Breakfast was ok. Similar to Hampton inn or Holiday inns. The kitchen staff were hardworking and kept refilling food. (3/5). In-room amenities (2/5) include popcorn, and tea. It is pricey for what you get from the hotel. You don’t get bottled water in the room. You have to use a pitcher and refill it in their kitchen. Or buy from their market. Thankfully Kroger is just a few steps away. For IHG leadership, free in-room water should be standard for any hotel priced above $150/night. Check-in experience and innovation- (1/5) again for IHG leadership, for this price point of a hotel this hotel should be capable of digital check-in and should have a digital key. Status recognition/usefulness (0/5). As a platinum elite, I was hoping for an upgrade but I was told it wasn’t available which was fine. However the room they placed as in was one of the worst locations where you can hear everyone outside the courtyard. There was no thought at all whasoever so I don’t think being a platinum elite has any value for IHG. A good lesson. Will I stay here again if I had status in all the other hotels surrounding this hotel? No.

Moins