Holman Riverfront Park Hotel Salem, Tapestry By Hilton

“Staying here for work”

Melissa c. Has been a great room service host! More importantly takes noticeable pride in her work and has been great help

“Great hotel for your Salem stay”

The Holman staff are always available and friendly and helpful. Our family has only had great stays here over the years. Heartily recommend the Holman when you visit Salem!

“Nice modern property, just not the best stay or night's sleep”

We arrived late at night and found street parking just across the street. Accessing this property is annoying for the fact there is no good spot to unload your belongings (no entryway drive, portico, etc.) It’s a very downtown property. And with that comes noise. I had a room facing the courtya… Plus

We arrived late at night and found street parking just across the street. Accessing this property is annoying for the fact there is no good spot to unload your belongings (no entryway drive, portico, etc.) It’s a very downtown property. And with that comes noise. I had a room facing the courtyard (624) but could still hear cars and trucks. My coworker also noted the noise and could not stand the style of the bed as he hit his shin multiple times. There are earplugs provided which I utilized. The annoying factor is they have the AC units set to not allow them to go lower than 68. The unit is likely very efficient, however, as a paying guest I’d like to have the ability to lower the thermostat to my comfort. I had to contact front desk. They were trying to find the special VIP override code in the work instruction binder and never could find it. I was informed they tried to contact their manager, but it was after 9pm at night and they didn’t receive information back. The clerk offered to come up to the room and do the override by memory. The whole thing was odd and made me wonder if they were just putting me off, hoping I wouldn’t call back and inquire again 45 minutes later after initially reaching out. Regardless, she came up and did the override and the AC did get lower. But this is all completely unnecessary if they would not put a hard stop at certain temperatures. The room itself was modern and the bedding was really nice. There was a loud sound similar to popping coming from the bathroom. I didn’t report it. It sounded like the shower door mechanism was trying to adjust? Or perhaps the shower floor insert? Or something in the inner workings of the hotel? I don’t know, but that was more annoying the car noise. This place may have nice bedding, but it just wasn’t for me. My coworker was disappointed they didn’t even offer coffee in the lobby before the breakfast restaurant opened at 6am.

Moins

“Nice place a few issues”

This is a beautiful hotel, nice rooms, nice restaurant and great little cafe. We spend a couple nights there during the last few games of the world series, however we were unable to watch this from the comfor of our hotel as they were having cable issues that unforutnately didnt get resolved durin… Plus

This is a beautiful hotel, nice rooms, nice restaurant and great little cafe. We spend a couple nights there during the last few games of the world series, however we were unable to watch this from the comfor of our hotel as they were having cable issues that unforutnately didnt get resolved during our stay. There were a few other issues that we had. Just wanted to say Jessica at the front desk was super empathetic and did what she could to help with the issues. I want to give a shout out to the manage as I let him know our issues, he apologized and is doing what he can to make it right. We will give them another try. The bed was super comfortable.

Moins