Best Western Rochester Hotel Mayo Clinic Area St. Mary's

“Going the extra mile 💕”

Having to travel for medical reasons is always stressful. Danie at BW in Rochester completely took away all that stress away! Setting my family and I up into a more comfortable room for a duration of our time so we could have more space and accessibility. Going the extra mile is often rare these … Plus

Having to travel for medical reasons is always stressful. Danie at BW in Rochester completely took away all that stress away! Setting my family and I up into a more comfortable room for a duration of our time so we could have more space and accessibility. Going the extra mile is often rare these days, but that’s not the service you receive here! 2nd time back for an extended stay, and will continue to come to this hotel whenever we need a place to stay! Thanks Danie and team!

Moins

“Great location for Mayo Clinic but Unreliable in-room Wi-fi”

I stayed at this hotel for 12 nights while attending appointments at Mayo Clinic, and overall I had a comfortable stay. The location is excellent for Mayo patients, and the complimentary shuttle service made getting to and from my appointments easy and stress-free. The room was comfortable, with a… Plus

I stayed at this hotel for 12 nights while attending appointments at Mayo Clinic, and overall I had a comfortable stay. The location is excellent for Mayo patients, and the complimentary shuttle service made getting to and from my appointments easy and stress-free. The room was comfortable, with a very comfortable bed and pillows that made it easy to get a good night’s sleep after long days of medical appointments. I also appreciated the bathroom toiletries (shampoo, conditioner, and lotion), as well as the complimentary drinking water, coffee, hot water station, and tea. The complimentary breakfast exceeded my expectations. The hot menu changed daily and included eggs, bacon, sausage, potatoes, and other breakfast items. There was also oatmeal with toppings, a waffle maker, cereal, juice, and soy milk (although I would have appreciated an unsweetened option). The location is another major advantage. Within walking distance are Star Ocean Buffet, TJ Maxx, and, just across the street behind the hotel, Apache Mall and Trader Joe’s. It was very convenient to pick up groceries and meals without needing to drive. The guest laundry was excellent and accepted credit cards, which made doing laundry during a longer stay very easy. Housekeeping was generally good. Rooms are serviced every other day unless additional service is requested, and the staff did a nice job keeping the room clean. The biggest disappointment during my stay was the Wi-Fi. It was unreliable in my room and repeatedly disconnected, forcing me to work from the lobby for several days. The front desk acknowledged that they were experiencing Wi-Fi issues, and at one point I spent 34 minutes on the phone with technical support, only to be told that the access point serving my room was offline. I felt that this should have been handled by the hotel rather than requiring a guest to troubleshoot the problem. If reliable internet is important to you, I would recommend requesting a room on the main floor near the pool, where the connection appeared to be much better. I was also disappointed that the hot tub was closed for two days, and later the swimming pool was also unavailable. When it was open, it was often filled with children. An adults-only swim period would be a wonderful addition, especially considering how many Mayo Clinic patients stay at this hotel. Despite those frustrations, two employees truly stood out. Ernest, who looks after the grounds, was always cheerful, welcoming, and happy to chat. His positive attitude brightened my day more than once. Odin at the front desk was equally outstanding. He kindly arranged a complimentary late checkout until 2:00 p.m. on my departure day, which made a stressful travel day much easier. That thoughtful gesture was greatly appreciated. Looking back, I almost have to laugh at everything that happened during my stay. Nearly five days without reliable internet, moving to another room only to discover the shower curtain was missing, running out of shampoo and being advised to buy some at TJ Maxx, and finally an unfortunate mishap involving the security latch—it almost sounds like the script for a sitcom! None of those experiences overshadowed the kindness of the staff who genuinely cared, especially Ernest and Odin, and they are the reason I would happily stay here again.

Moins