Home2 Suites By Hilton Rochester Greece

“Great Location, Pet-Friendly, and Amazing Staff!”

We stayed here for four nights with our dog and had a wonderful experience. Even checking in during the middle of the night was smooth-the staff was friendly and helpful right away. The room was clean, quiet, and comfortable, and my dog was never disturbed. Staff went out of their way to make us fe… Plus

We stayed here for four nights with our dog and had a wonderful experience. Even checking in during the middle of the night was smooth-the staff was friendly and helpful right away. The room was clean, quiet, and comfortable, and my dog was never disturbed. Staff went out of their way to make us feel welcome, bringing extra towels when needed. Great location, good coffee in the mornings, and overall an excellent stay. I’ll definitely be back when visiting family!

Moins

“Absolute best service from a hotel manager!”

I'm currently staying at this hotel and thoroughly impressed, largely due to the exceptional service provided by the manager, Kim. From the moment I arrived, Kim has gone above and beyond to ensure my stay is comfortable and stress-free. Her attention to detail and willingness to assist with every … Plus

I'm currently staying at this hotel and thoroughly impressed, largely due to the exceptional service provided by the manager, Kim. From the moment I arrived, Kim has gone above and beyond to ensure my stay is comfortable and stress-free. Her attention to detail and willingness to assist with every request has truly stood out. It's rare to encounter such dedication to customer service these days and the way she always handles it with a smile on her face is what makes this hotel memorable. I highly recommend this hotel because of this and will always remember Kim's outstanding service when it comes time for me to come visit Rochester again.

Moins

“Decent hotel for the price”

Ok hotel, bathrooms could be cleaner as mold in shower. Rooms are comfortable and spacious. Hotel was VERY busy with families and kids which made it a bit loud at times in halls and main areas. Lobby/breakfast area much smaller than it appears in photos. Breakfast needs better options. Odd egg… Plus

Ok hotel, bathrooms could be cleaner as mold in shower. Rooms are comfortable and spacious. Hotel was VERY busy with families and kids which made it a bit loud at times in halls and main areas. Lobby/breakfast area much smaller than it appears in photos. Breakfast needs better options. Odd eggs and sausage patties, stuck to the cereal. All the employees were very nice and accommodating.

Moins

“Nice facility, uneven service.”

Good location right off the highway, just a few minutes away from local amenities. This is a new looking facility with HOT water, great water pressure, and simple but modern rooms. Rooms included dishwasher, plates, silverware, bowls, microwave and large refrigerator. Exercise room was well appoi… Plus

Good location right off the highway, just a few minutes away from local amenities. This is a new looking facility with HOT water, great water pressure, and simple but modern rooms. Rooms included dishwasher, plates, silverware, bowls, microwave and large refrigerator. Exercise room was well appointed for a hotel of this size with a bike, elliptical, 2 treadmills, free weights up to 70 lb, a bench, yoga mats, kettle bells. Pool was simple but the area was clean and there was ample seating. There is room for improvement in the area of service. On our stay towels were missing from exercise room and pool and had to be requested at front desk. Restroom near the pool was dirty and had a trash can overflowing with paper towels. Upon checkout, there was nobody at the front desk. I waited around about 5 minutes since I had few questions. Made a cup of coffee. A maintenance guy and a breakfast worker were in the back swearing and arguing about schedules or something so I just left my key cards on the desk and left. Biggest disappointment was the 'free' breakfast. A promotional poster in the elevator promised custom crafted sandwiches with cage free eggs, small batch made yogurt, all natural cheeses, etc. I thought for a minute I messed up and this premium breakfast was not included with my stay. Turns out the breakfast was included and there were premium ingredients, but they were first come first served and then cold or not refilled. In 2 mornings of breakfast, there were never any glasses for juices, ran out of butter and had to ask. Ran out of bagels and muffins both days. Ran out of wheat bread one day. No spray for the waffle iron, so one of the 2 left a gross burnt black residue on the waffles. Before they ran out, the cheese was a much better quality than I normally expect, they had a chicken sausage and a pork sausage option, and they had a fun chipotle maple syrup. However, the hot foods were not kept warm in their cabinet. It appeared they had just one breakfast attendant and he was not around the front much. If breakfast is listed as 6 to 10 am, I don't expect them to be running out of items at 7:30! Overall, this is a good place to stay for a night or even longer, but be warned that if they don't get the breakfast service dialed in then you might be better off planning on another option.

Moins