Embassy Suites By Hilton Pigeon Forge Resort

“Amazing Stay!”

Excellent place to stay in Pigeon Forge! The beauty and cleanliness is awesome. The views, especially from the pool and top floor lounge are unmatched. SO many games and activities for kids upstairs, where the free, expansive breakfast and the cocktail hour are served. Every interaction with staff … Plus

Excellent place to stay in Pigeon Forge! The beauty and cleanliness is awesome. The views, especially from the pool and top floor lounge are unmatched. SO many games and activities for kids upstairs, where the free, expansive breakfast and the cocktail hour are served. Every interaction with staff was wonderful! Absolutely great place! Downside: I cannot believe the pool isn't heated for how beautiful it is. If it were heated, it would be great for April/May and October in TN, but otherwise it's ice cold since it gets cold at night.

Moins

“Excellent Property and Location”

By far one of the nicest Embassy Suites we've ever stayed in. It's new and very nice. Close to the river and strip of all the activities. Pool area is SO nice and very well maintained. We had a view of the mountains from our room. Also the rooftop bar and restaurant with breathtaking views and o… Plus

By far one of the nicest Embassy Suites we've ever stayed in. It's new and very nice. Close to the river and strip of all the activities. Pool area is SO nice and very well maintained. We had a view of the mountains from our room. Also the rooftop bar and restaurant with breathtaking views and outdoor seating areas were a highlight as well. Staff shoutouts Danielle at the pool bar: attentive and excellent service. Talked to us about local things to do. It was also great to see her constantly wiping and cleaning making sure the bar was clean and looked nice. Hilton: treat her well! She's a keeper! Kennedy, Alena and David were awesome at the rooftop bar. Again amazing service and consistent drinks and managing the craziness of the free reception hour. Joseline with the front desk, attentive and helped with our checkout billing. Only "issues" we had which mind you didn't take away from my rating. Parents not supervising their kids. We didn't go to the breakfast buffet the second day after seeing kids go thru the buffet and not using serving utensils. At the rooftop during the day and evening - just letting kids run wild throwing footballs and being destructive. Reception hour food. First day was great! Cheese and crackers, hummus and warm pita chips. So good!! Next evening was horrible, watermelon and some cream cheese fluff stuff and bbq chips. I don't even know why chips would be on an evening reception. No worries, we will order our small bites - no crostini's so we couldn't order our own cheese plate or the burrata dish I wanted to try. So we ordered $80 on Uber Eats which we would have been willing to spend at the hotel. So really that's the only suggestion on improvement Location is perfect: we walked to the strip and went in and out of the attractions and shops. Thanks ES Pigeon Forge for a near perfect stay. We will be back! KB and Corey

Moins

“Great Employees, especially the ones that aren’t as noticeable”

We stayed traveling on a family vacation. Our children had so much fun playing with all the games and amenities provided. We enjoyed eating at the restaurant on the top floor, which is where our key got left on the table and thrown away. Eugene, the maintenance man, was very helpful in helping us… Plus

We stayed traveling on a family vacation. Our children had so much fun playing with all the games and amenities provided. We enjoyed eating at the restaurant on the top floor, which is where our key got left on the table and thrown away. Eugene, the maintenance man, was very helpful in helping us. We also ran into Eugene as we were spending time by the pool. I watched as he quietly cleaned and put things away without anyone paying attention. I thought as a mom that job often goes unnoticed. I wanted to write a compliment to Eugene, I saw him as kind, helpful, and a hard worker.

Moins