Home2 Suites By Hilton Utica

“Great staff, comfortable, and enjoyable.”

Tasha at the front desk was a wonderful help to my husband and I. We needed to drop items off and she found an open room we could use prior to check-in. She also texted to ask how our stay was during the day. An extremely helpful staff!

“Great place to stay”

From check in to check out was great! Front desk staff was amazing, we stayed in room 411, it was so spacious and clean. The lady that checked us out gave us waters for the road which was very kind. Checking in we were the guest of the day which made us feel very special! Overall great experience.

“Fine and clean rooms, beware of HUGE issues with noise from unruly kids hockey teams”

We should have known there would be trouble the moment we got to the front desk to check in and saw the note taped to the counter that said: “All children must be accompanied by an adult at all times while on hotel property. If children are found running or playing in the hallways, you will be aske… Plus

We should have known there would be trouble the moment we got to the front desk to check in and saw the note taped to the counter that said: “All children must be accompanied by an adult at all times while on hotel property. If children are found running or playing in the hallways, you will be asked to leave the property.” These paper signs were everywhere. In the elevators, on all floors, on the ice machine. Clearly they have problems at this motel. We found out the motel is a regular stop for youth hockey teams. How thrilling… If only we were warned before we stayed there. We arrived on a Saturday afternoon for a five-night stay. We had no general issues with the cleanliness of the lobby area or our room. Those areas were clean and well maintained. The carpets in the hallways were disgusting. You could tell that they had been cleaned, but the stains were so deep, there was no hiding them. At the end of our hallway, we actually saw a large pile of new carpet tiles so obviously they are going to do a big replacement. Definitely needed. We checked into our room and unpacked. We left to visit family for a few hours, then went out for dinner. When we got back to the motel around 9:30pm, there was a group of kids (around high school age) running around in the parking lot screaming and goofing around. We walked into the lobby to find around 75 people (kids and adults) having a pizza party. It was tremendously smelly and noisy. We went up to our room and got ready for bed. I cannot express how miserable the noise was in our room. We were on the third floor of four. It sounded like there were elephants playing hockey in the room above us. We waited around 45 minutes, then called the front desk. The young man working went up to get them to be quiet. He followed up with us by stopping by our room to chat. He apologized and offered to go back up if the noise continued. It did, just not as loudly or as frequently as earlier. We didn’t bother to call him back, and just suffered in the noise until 12:15am, when it finally stopped. The hockey teams checked out of the hotel on Sunday, the next day. Thank goodness. If we had one more night, we would have found another place to stay.

Moins