The Ritz-Carlton, Turks & Caicos

“Exceeded Expectations”

We wanted our milestone birthday year to include a 5-Star beach experience and we could not have chosen better than the Ritz Carlton Turks and Caicos Islands 🇹🇨. Prior to arrival Raheam, a Club Lounge Level Concierge, reached out multiple times to inquire how he could ensure our stay was excellen… Plus

We wanted our milestone birthday year to include a 5-Star beach experience and we could not have chosen better than the Ritz Carlton Turks and Caicos Islands 🇹🇨. Prior to arrival Raheam, a Club Lounge Level Concierge, reached out multiple times to inquire how he could ensure our stay was excellent. However, since I had never been to T&C before, I didn’t know what I didn't know, so I shared the dining reservations I had made based upon recommendations from friends who had been to Turks, and nothing else. I should have asked him for more help because I am certain Raheam and the Club Lounge Team would have made it happen. For my milestone birthday I was serenaded twice. Once by the Club Lounge team and once by the beach and pool team (see pictures)! Pro Tips: Book the Ritz Carlton with access to the Club Lounge Level. It is like an all-inclusive that doesn’t include dinner, yet includes everything else. Breakfast and lunch as well as snacks and all beverages. The service in the club lounge is exemplary. If you don’t see something you want, just ask. They will try very hard to find it. Shout outs to the entire team, and I know we will omit some and butcher spelling of others (sorry): Raheam, Wildley (yes that’s his name), Sirhan, Esther, Janiel and Claudejean. JP, who shares my initials, as well as Jean Noel “Ba” and Marc at the beach were excellent. He made us feel like the most important guest he had. The Graceway Gourmet Supermarket is essentially across the street from the Ritz, less than 500 meters away, and has anything you may need at a reasonable price. While not essential for our trip, in a relatively non-busy time, make your restaurant reservations prior to arrival. My strong recommendations are: on property: Casa Nonna. Ask for Miriam an amazing server who remembered what we ordered 4 nights earlier and Benjean a great hostess. off property: Indigo & Coco Bistro. Getting around without a rental car requires taxis (no Uber/Lyft). Heads up: Taxis charge by the person not the distance. The only disappointment on our trip was when we were, essentially, forced to share a ride back to the hotel from an offsite restaurant in a taxi we had taken to the restaurant (based upon the recommendation of the hotel). The taxi showed up promptly and asked if we would share with another couple that was standing right behind us. How could we say no at that point? Then we were charged the full rate. Not to nitpick (I know too late) that was unprofessional. Sorry Stanley, you get my only diss. The Ritz Carlton Turks and Caicos Islands 🇹🇨 will not disappoint. Each staff member we encountered was empowered to do whatever they thought was necessary to exceed our expectations. And they nailed it. Thank you Team Ritz T&C

Moins

“Wonderful stay - highly recommend!”

In March we took our first vaca to Turks & Caicos and stayed at the lovely Ritz-Carlton. My family is STILL talking about it. Every single staff member was warm, attentive, and genuinely invested in making our stay comfortable and memorable. We spent time every day of our 7-day stay at the beach - … Plus

In March we took our first vaca to Turks & Caicos and stayed at the lovely Ritz-Carlton. My family is STILL talking about it. Every single staff member was warm, attentive, and genuinely invested in making our stay comfortable and memorable. We spent time every day of our 7-day stay at the beach - I’ve never seen a more beautiful beach. The pools are great. What made our vacation so unique and memorable was the remarkable staff who went above and beyond. A few people stood out: • Hyacinth Cooke showed extraordinary kindness and compassion when helping our son after he injured himself in the pool. She didn’t stop with the bandaids. She (and her colleague Patrick) surprised him with birthday decorations and a gluten-free birthday cake in our room (!!) creating a magical memory our family will never forget. • Latoya at Coralli, the on-property restaurant, made our morning’s special. She was very kind especially toward our son with celiac. She took the time to get to know our family and consistently ensured our breakfasts were both safe (for our son) and delicious. On our last morning she sent us with cookies so we had snacks at the airport. • Jean and Nick at the waterfront were so helpful with our water adventures. Their support made exploring both fun and stress-free. Nick surprised our son with a large conch-shell - what a gift! One of the highlights of our trip was a day aboard the Lady Grace Catamaran, an excursion that was enjoyable for every member of our family (kids ranging from 11-16). Iguana island was so cool. We left T&C feeling relaxed and rejuvenated and very grateful for the experiences, memories, and friendships we made.

Moins