Doubletree By Hilton Jaipur Amer

“Amazing !”

Excellent hôtel ! Les gens sont tellement prévenant ! Et puis l’hospitalité, la gentillesse envers nous. J’avais l’impression d’être une princesse. Merci à vous et particulièrement au chef Tarun ! Je reviendrais ça c’est sûr !!! See you soon !

“good”

very good team roahni and rekha was very helpful all hood food team live hospitality view room nice lovely team hood hotelnroom pool

“Comfortable stay at Double Tree Amer”

We recently stayed at the DoubleTree by Hilton, Amer, located in the Kukas area on the outskirts of the city. Being away from the center made the atmosphere much more breathable and far less crowded than typical city hotels. The hotel is not built as a palace,but has a comfortable vibe. We stayed i… Plus

We recently stayed at the DoubleTree by Hilton, Amer, located in the Kukas area on the outskirts of the city. Being away from the center made the atmosphere much more breathable and far less crowded than typical city hotels. The hotel is not built as a palace,but has a comfortable vibe. We stayed in a suite that was both well-designed and spacious, featuring a separate powder room in the sitting area and a full bathroom attached to the bedroom. The hotel offers a bar and a multi-cuisine restaurant with a lavish breakfast spread. Chef Dubey, Amit (Supervisor), and Kishore all took excellent care of us to ensure we were well-catered. At the front desk, Rudra was equally hospitable and responsive. However, our check-in experience with Vasundhara was disappointing; she was less accommodating than one would expect from a Hilton-chain property. Thankfully, Sumit, the hotel manager, goes the extra mile to ensure guests feel comfortable. He personally made sure we were well looked after, helping us move past the initial hiccups we faced at check-in.

Moins

“Good hotel brand but needs management overhaul”

Stayed for two nights for a conference. It is rated as 5-star hotel and my review is in consideration of its 5-star rating. Rooms are average with toiletries available. However, the hotel needs a serious management up-skilling of the staff. They are unorganised and casual in resolution of the issue… Plus

Stayed for two nights for a conference. It is rated as 5-star hotel and my review is in consideration of its 5-star rating. Rooms are average with toiletries available. However, the hotel needs a serious management up-skilling of the staff. They are unorganised and casual in resolution of the issues. In the morning we returned to the room after breakfast but lock could not be opened. As a first thought, i presumed need of recharging the card so i went down to reception and asked to recharge the card. But again I couldn’t open it, rather there was no light in lock. I called the receptionist from home phone on 5th floor and explained the issue. The female told that she will send the person soon. I waited for 5-6 min but no one came. I again called and this time she said in 2 min person will be there. But again no one turned up. Third time after several minutes I was a bit harsher and I told the lady that how much time the person will take and from which city he is coming. By then it was ~20 min. Then a person (Ram), came. Indeed he was on the floor only and we saw each other. But neither I was knowing that he is technical person nor he was knowing our problem. He clarified that he got message only 2 min back. Interestingly, even though he was murmuring battery issue with his colleague but he called another person (Anish) and by then another female executive (Jaspreet) had come to us. They all fiddled with the lock and then Mr Anish after testing the lock confirmed that it was battery issue. Then the main issue was that the team rushed to get the batteries and it took another 10 min. If the team was properly trained why the kit comprised of all possible remedies was with the technicians. The whole wasted our 45 min. If there was any emergency , one can only imagine what could have happened. In evening also in a gala dinner in the hotel’s lawn there was total chaos. Though the expected number of delegates was more than 500 there was only one stall for every food item and there was service for seniors and Important persons. We also returned after having only desserts that top after being in queue for ~45 min. Totally disorganised, even though there was plenty of space for multiple and spaced stalls. They seriously need to work on the management part.

Moins