Six Senses Shaharut

“Magnifique”

Un séjour extraordinaire qui mérite le prix payé. L’hôtel a ouvert il y a 1 an et demi et vaut vraiment le détour dans un lieu magique et un service à la hauteur de leur ambition. Le restaurant n’est pas donné mais très bon et le top du top le petit déjeuner pas égalé encore. Très belle découverte … Plus

Un séjour extraordinaire qui mérite le prix payé. L’hôtel a ouvert il y a 1 an et demi et vaut vraiment le détour dans un lieu magique et un service à la hauteur de leur ambition. Le restaurant n’est pas donné mais très bon et le top du top le petit déjeuner pas égalé encore. Très belle découverte à faire si vos moyens vous le permettent.

Moins

“Beautiful Hotel...Staff lacks training and professionalism”

We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if the… Plus

We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if they just hired people and put them out there. Many were young, on their phones and when questioned, did not really understand the menu or services.

Moins

“Stunning setting but service ia lacking”

The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card… Plus

The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card as a surprise for my partner, but when we arrived, it was not in the room. Even after I called the reception to report the issue, it took them a long time to get back to me and acknowledge that the mistake was theirs, and even then they said it would take quite a while for it to be delivered. Only after I became upset did they offer compensation. There was a similar incident at the restaurant. After waiting about fifteen minutes without anyone approaching my wife and me, we went to the staff ourselves. When I asked why no one had come to us earlier, the only response was that the place was very busy and there was nothing they could do, instead of offering an apology. Compensation was later offered during the meal. There was another incident in which friends ordered room service for my wife and me and asked to include a greeting. When the food arrived, we were told it was from the hotel, and there was no card included. Only after we returned home and our friends asked about it did we realize that the order was actually from them. Considering the price one pays for a place like this, I would expect a much higher level of service. It is a shame that issues like these detract from what could otherwise be an excellent experience.

Moins