Albergo Ristorante La Rosetta

“Fabulous”

I cannot speak highly enough of the staff at the Rosetta Hilton in Perugia. The management team and staff deserve enormous credit for their caring, professional and genuinely helpful manner towards guests. They were absolutely faultless throughout our stay — accommodating, polite and welcoming at a… Plus

I cannot speak highly enough of the staff at the Rosetta Hilton in Perugia. The management team and staff deserve enormous credit for their caring, professional and genuinely helpful manner towards guests. They were absolutely faultless throughout our stay — accommodating, polite and welcoming at all times. They made us feel completely at home; thoroughly decent people doing a fabulous job. Thank you 🙏 The relaxed and welcoming atmosphere was helped further by breakfast being served until 11am each morning, which made for a very civilised and unhurried start to the day. We were also very grateful to be allowed a late checkout extension until 2pm, which made our final day far more comfortable and relaxing. The hotel team also arranged a wonderful visit to the nearby Goretti Winery, where my wife and I were warmly welcomed by the charming and extremely knowledgeable Sara and Giulia Goretti, representing the fourth generation of the Goretti family estate. We were served a beautiful traditional Umbrian meal by Giulia, accompanied by the family’s exceptional wines. What made the experience even more special was that this intimate dinner for two was unexpectedly served in the tower room, surrounded by traditional family furniture and history. It created a genuine “wow” moment during our trip and became one of the highlights of our stay. The Hilton team have clearly chosen their local partnerships very well. There were just a couple of minor irritations during the stay, which I suspect may stem more from wider corporate Hilton policies than from the local hotel management itself. • One bottle of water allocated per room for the entire stay felt a little restrictive. Whilst certainly not a deal breaker, charging €4 for additional bottles seemed unnecessary and slightly mean-spirited given the otherwise excellent hospitality. • Tea and coffee facilities in the room did not include milk. I appreciate this may be less common outside the UK! Thankfully, a very kind restaurant waitress provided me with a pot of milk, which kept our supply of English Breakfast tea going throughout the stay. Overall, these were only very minor points within an otherwise excellent stay. In fact, they stood out precisely because the local management and staff were so exceptionally good in every other respect. I do wonder whether some wider corporate Hilton policies may unintentionally hinder the flexibility of the local team. A little more empowerment for the onsite management — who are already doing an outstanding job — would likely resolve these small irritations very easily. Most importantly, however, what we will remember from this trip is the warmth, kindness and professionalism of the Rosetta Hilton team, together with the unforgettable hospitality of the Goretti family. Both contributed hugely to making our visit to Perugia such a special and memorable experience. We enjoyed our time in Perugia so much that we are already planning to return for the Umbria Jazz festival in 2027 — and we very much hope to see the same wonderful people again when we do.

Moins