Hotel Abest Hakuba Resort

“Une expérience incroyable”

J'y suis allé la semaine dernière 1/1/2013 et nous avons passé un séjour extraordinaire. Les gens sont très accueillants, le chalet est à 5 min à pied des remontées mécaniques de chaise sur goryu Hakuba. Les propriétaires fils vous servira chaque matin pour le petit déjeuner et il est vraiment très… Plus

J'y suis allé la semaine dernière 1/1/2013 et nous avons passé un séjour extraordinaire. Les gens sont très accueillants, le chalet est à 5 min à pied des remontées mécaniques de chaise sur goryu Hakuba. Les propriétaires fils vous servira chaque matin pour le petit déjeuner et il est vraiment très arrangeant, il est très heureux pour engager une conversation et nous avons souvent trouvé que nous avons pu lui parler pour rien. Le petit déjeuner japonais est préparée maison de recettes de famille, l'ensemble de l'hôtel est génial. Il y a un très joli Onsen en bas des escaliers, et les chambres sont très confortables.

Moins

“Excellent hotel in Wadano. Fantastic Onsen.”

We had a great week staying at Hotel Abest. It is a mid-sized family-run hotel at the top of Wadano. The rooms were quite spacious and comfortable. Bathrooms were pretty small, through. The highlight was the Onsen which was a great way to relax after a day skiing. It was great to sit there in the o… Plus

We had a great week staying at Hotel Abest. It is a mid-sized family-run hotel at the top of Wadano. The rooms were quite spacious and comfortable. Bathrooms were pretty small, through. The highlight was the Onsen which was a great way to relax after a day skiing. It was great to sit there in the outdoor and indoor hot tubs looking out onto the snow. The staff were always friendly and happy. Breakfast was a hearty continental spread. Yuika’s friendly laugh was a highlight at breakfast time! The hotel ran a morning and afternoon minivan shuttle to the ski field at Happo-One about 2 mins drive away - or about 7 mins if you want to walk. Also, the shuttle to Hakuba 47 resort leaves from their driveway, too. Highly recommended. Thanks.

Moins

“Family holiday in a winter wonderland”

The hotel is neat and clean and well located although the walk up/down the hill on an icy night can be challenging. Without a doubt the greatest asset of this hotel are the staff. All of the usual superlatives can be used. Helpful, happy, charming, efficient and any other positive you can think of.

“A mixed bag, brilliant staff but disappointing hotel”

Hotel Abest Hakuba, from a skiers perspective. Staff 5 stars, hotel 2 stars A mixed bag of a hotel. It is not ski in/ski out, as claimed on some websites. The walk to the lift station is a few hundred yards uphill and can be challenging in snow and ice. There is no housekeeping, let alone daily… Plus

Hotel Abest Hakuba, from a skiers perspective. Staff 5 stars, hotel 2 stars A mixed bag of a hotel. It is not ski in/ski out, as claimed on some websites. The walk to the lift station is a few hundred yards uphill and can be challenging in snow and ice. There is no housekeeping, let alone daily, again as claimed on some websites. You have to get clean towels at reception and the rooms are not cleaned or serviced during your stay. With people leaving and arriving daily the corridors are often strewn with dirty laundry, which isn't ideal in a relatively small area.. Our room, with en-suite shower/bath and toilet was small, which is fairly typical of ski resorts, but there was no storage. No cupboards or drawers, at all, just 5 coat hangers in an open space, and only half a toilet roll in the bathroom. The toilet roll is shockingly flimsy and cheap, disintegrating as soon as it comes into contact with anything remotely moist (although this may be common in Japan rather than a hotel specific issue). There was nowhere to put wet ski gear on return from skiing. The ski storage room has no heat and does not even have heated rods to put ski boots on, so if you return with wet boots then that is what you have to look forward to in the morning. The beds, and pillows were rock hard, like sleeping on cement. Bedding was stained. The food is a mixture, some decent, some less so, but always let down by most of it being cold, even if you arrived dead on time for breakfast or your evening meal. The food is buffet style and is laid out in open plates, so immediately loses any heat. Surely a simple fix to put it out in catering style containers with lids? Some positives: The staff were all really excellent – relentlessly cheerful, helpful and hard working. They were happy to help resolve any problems and provided padded mattress toppers to help with the concrete bed issue. One staff member even took my wife to hospital after a fall, which was much appreciated and went well beyond what you would normally expect in terms of customer service. At the end of our stay we were driven to the station, again much appreciated. The miso soup and rice got my wife's approval, and the dim sum and freshly cooked to order shrimp tempura on a couple of nights were excellent, as were the mini croissants at breakfast. The onsen was very good, the toiletries in the bathroom were of a good quality. The beds are really spacious. I would expect to pay a premium for a hotel so close to a lift station, and with its own onsen, but the overall quality of accommodation on offer does not justify a charge of £250 per night.

Moins