Shimahana

“Beau et reposant”

L'un des endroits les plus relaxants dans lequel je sois allé au Japon. L'hôtel est situé sur une bande de terre avec une magnifique vue sur l'océan. Il y a aussi une petite piscine au dernier étage de l'hôtel, qui offre une belle vue sur la mer est également très bonne. Quant à la chambre, elle ét… Plus

L'un des endroits les plus relaxants dans lequel je sois allé au Japon. L'hôtel est situé sur une bande de terre avec une magnifique vue sur l'océan. Il y a aussi une petite piscine au dernier étage de l'hôtel, qui offre une belle vue sur la mer est également très bonne. Quant à la chambre, elle était assez grande et très confortable. Il y a aussi un balcon avec vue sur la ville. Le seul inconvénient c'est qu'ils ne nous en a donné une clé pour la chambre, c'était donc très pratique pour une personne qui en est à partir car la chambre aurait eu besoin d'une clé pour l'électricité. En ce qui concerne les étrangers, le personnel, l'anglais n'est pas le meilleur, mais ils ont fait vraiment tout leur possible pour m'accueillir. Je n'ai pas eu de problème avec ça. Dans l'ensemble, un excellent hôtel pour se relaxer et profiter d'un séjour relaxant au Awaji Sangyo !

Moins

“Excellent, chez hôtel !!”

J'ai séjourné dans cet hôtel pour aller à 1 année anniversaire de ma mère (après son passage) avec mon mari. Nous avons l'habitude de loger au Westin mais c'est trop loin de Sumoto et nous avons décidé de nous donner une essayer ici. Nous avons adoré ! Notre chambre était très agréable, le lit étai… Plus

J'ai séjourné dans cet hôtel pour aller à 1 année anniversaire de ma mère (après son passage) avec mon mari. Nous avons l'habitude de loger au Westin mais c'est trop loin de Sumoto et nous avons décidé de nous donner une essayer ici. Nous avons adoré ! Notre chambre était très agréable, le lit était confortable et le salon du 6ème étage était tellement relaxant. J'adore la baignoire ! Il est un peu éloigné du centre de la ville de Sumoto, donc, je recommande vivement le buffet de petit-déjeuner. En général, je ne choisissez pas le buffet de petit déjeuner dans n'importe quel hôtel, mais celui-ci était vraiment agréable. Du lait frais de Awaji Sangyo (vous devez essayer), et frais de riz Awaji Sangyo (ami awaji sangyo) et tous sont tout simplement merveilleux. N'oubliez pas de vous détendre dans le salon au 6ème étage. Le personnel était tout simplement chaleureux et merveilleux (juste typique des gens de Awaji Sangyo) et nous avons adoré notre séjour. J'y reviendrai sans hésiter et nouvea.

Moins

“Cosy and comfy”

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting asid… Plus

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting aside 15 min or so to have your queries heard by the staff. Shuttle amongst the hotels can be had by shuttle bus or boat. Food was good and there's a welcome drink which costs around 450 yen. Transport is via bus from sannomiya Station In kobe. Would recommend this place if you are ready to be patient in terms of communication.

Moins

“Could have been a five rating…”

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favori… Plus

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favorite getaway that I hoped I could rate with a five, finally, after all these years (I was hovering around a four and they kept improving, so thought I’d wait until I could rate it a five). Unfortunately, our stay at the cottage suites this time was a disaster that was poorly handled by the young and apparently too inexperienced managers at the site (or their sister location across the way). Why? The answer is that there was a loud tone from the spa water pump that did not relent for a second the entire time we were there and they said they could not shut it off without adversely affecting the spa. At the other end of the cottage suites building, we could also hear the unrelenting and nerve grating buzz of some kind of electric generator. Both of these did not quiet down the entire time, day or night. Even though the management was called to experience it for themselves and acknowledged knowing about it before our reservation was made, they basically said “it can’t be helped” and apologized with an offer to switch to a standard room. Of course, we had planned our stay at the cottage suite months in advance knowing the luxury and comfort we were used to there, and making a switch was not what we planned for our small chance at a weekend holiday during the pandemic. They had no trouble still charging us more than ¥100,000 for the night we decided to stay. They did not acknowledge they should have forewarned us (or any guest) in advance that they were having that problem, and they did not offer something like a substantial discounted stay opportunity for a future stay there after repair. No. They told us that other guests did not seem to mind as much as we did (how did they sleep ?? Or enjoy the balcony ??). Excuse me ??!! How insulting ! And that for repeat customers who had sent so much business their way?!? It felt like a betrayal. On that particularl stay, all else was good, as usual, apart from two more things that annoyed. The first was that they substituted several things in the morning breakfast buffet. Having been there so many times, the bread, pastry, and sausage quality, for example, really went down. We thought it must have been due to something related to the pandemic situation and disrupted supply lines, so that could be forgiven. The second was a young inexperience staffer who would only communicate or make eye contact with my Japanese partner, even if I addressed her in Japanese. That was not as forgivable, as that kind of thing had happened once before several times earlier as I paid the bill on checking out of the hotel, and obviously I was the one they were transacting with, so why talk over my shoulder as if I wasn’t even there?! On the other hand, these sorts of things were not something that would otherwise get mentioned (though it, and some torn and dirty seat covers in the BBQ area of the restaurant were the reasons I had still been hovering at a 4and waiting to for the day I could rate it a 5). But waiting months to get our long hoped for holiday at the cottage suites and then having it turn into a torturous stress experience with unceremonious dismissal by the management and having then to pay more than ¥100,000 for it and leaving with a headache and tension… no… sorry… that was not a move up… that was a move way down. Even so, I will rate it 3 keeping in mind how good it had been and how good it could still be if the untrained and inexperienced young managers could actually understand how to handle a situation like this …in the true sense of hospitality and service for a property like this.

Moins