The Westin Desaru Coast Resort

“Tout est parfait ”

Nous avons passé une nuit dans cet hôtel. Les chambres sont très bien équipées et la literie très confortable. Le personnel est super, à l’écoute et réactif. L’accès à la plage est facile. Depuis les problèmes de Covid, beaucoup d’hôtels ont perdu des points du côté restauration ... ce qui n’est pa… Plus

Nous avons passé une nuit dans cet hôtel. Les chambres sont très bien équipées et la literie très confortable. Le personnel est super, à l’écoute et réactif. L’accès à la plage est facile. Depuis les problèmes de Covid, beaucoup d’hôtels ont perdu des points du côté restauration ... ce qui n’est pas le cas ici car la nourriture est également très bonne Je recommande vivement

Moins

“Great weekend trip option - must have the right expectations”

I visited the Westin Desaru for a 3D2N trip from Singapore for the May 1st holiday weekend. It was an easy weekend getaway and convenient via the ferry (Batamfast via Tanah Merah). While I had my doubts going in, all in all, I would recommend the hotel for families looking for an affordable, beach… Plus

I visited the Westin Desaru for a 3D2N trip from Singapore for the May 1st holiday weekend. It was an easy weekend getaway and convenient via the ferry (Batamfast via Tanah Merah). While I had my doubts going in, all in all, I would recommend the hotel for families looking for an affordable, beach front option in Desaru. It's not fair to compare to more luxury hotels such as the Anantara and Mandarin Oriental, which cost 1.5x to 3x the price. We experienced a few mishaps, but the hotel handled them very well and it was a convinient location to explore Desaru (Beach, watersport activities, Desaru Fruit Farm, etc). There were two hiccups, but both times, the hotel did a good job making up for it: 1. At Seasonal Tastes for lunch, one of our entrees never came even after 45 minutes; After asking to cancel though, they recovered well, apologizing and offering a discount. They weren't that busy though, and the wait staff can be more attentive in general on their tables. 2. At kedidi, our waiter was proactive and attentive. Unfortunately, 40 minutes into the meal, they realized that our entire table's order wasn't placed due to a mix up. However, they addressed the issue well, prioritizing our dishes, and also compensating us a dessert. While we were quite irritated at the time, mistakes happen and the waiter genuinely ment well. Marriott loyalty recognition: I am just a 'lowly' gold member now, but the hotel genuinely went out of the way to send welcome bites, as well as extending drinks vouchers that conveniently could be used for coffee/smoothies in the lobby bar. Additionally, they allowed for late check out which made a big difference for a long weekend getaway. The rooms were large and comfortable (good temperature control), and F&B overall was what you would expect (not necessarily the most gourmet, but a wide selection that was good enough). Front desk at check in and check out were really efficient. Location was easy to walk to nearby attractions (Hard Rock, Waterpark, Anantara) as well as to call grabs.

Moins

“Amazing as always!!”

Our stay at Westin was amazing as usual. It is our go to spot for a quick holiday from Singapore! A very well maintained and clean hotel with very attentive and amazing staff, beautiful location-right at the beach(clean and well maintained with a small bar shack) They also have bikes for rent-first… Plus

Our stay at Westin was amazing as usual. It is our go to spot for a quick holiday from Singapore! A very well maintained and clean hotel with very attentive and amazing staff, beautiful location-right at the beach(clean and well maintained with a small bar shack) They also have bikes for rent-first hour is free. And many kids activities every day. There’s also a play room for younger kids. The breakfast has a great spread! Could be a little bit better for vegetarians though. The Indian section worked for us. My daughter and I enjoyed the chocolate fountain:) The rooms are so spacious with all amenities, comfortable bed and pillows for a great sleep. There’s a pillow menu to choose from too. The bathroom is also big, with a huge tub(with bath salts!) The kids enjoy their time at the Desaru Westin so much, they refuse to try any other hotel when we are visiting here.

Moins

“Cheap beach getaway but lacks the 5-star experience”

We stayed at the Westin Desaru Coast Resort for 3 nights and 4 days. Pros: - It is well located; just a short (free) bus ride from the ferry terminal. It is close to the beach and Hard Rock Hotel and the Anantara in case you want to visit other properties nearby. - The room was spacious and has … Plus

We stayed at the Westin Desaru Coast Resort for 3 nights and 4 days. Pros: - It is well located; just a short (free) bus ride from the ferry terminal. It is close to the beach and Hard Rock Hotel and the Anantara in case you want to visit other properties nearby. - The room was spacious and has a nice view of the beach. - The spa was nice (we had the Urutan Malaysia massage which was very relaxing and enjoyable) - a big thank you to Adel. - There is a sizeable gym, bicycle rental (2hrs free for Marriott Silver Elite status) and badminton, table tennis, snooker etc. - Good value, especially for European / American travellers (note though that this isn't a premier Asian resort vacation and you would be better off at the Mandarin Oriental nearby if you can afford it). Cons: - This property is marketed as a 5* wellness retreat but it lacks the 5* experience. It is more of a short/weekend family getaway and not a premier Asian beach resort experience. - Staff lacks training. Kitchen service (especially at Seasonal Tastes and Mix) is very slow. We waited 30-40 minutes for a dessert on one day and one of our mains on the other when the restaurant was practically empty. When another guest questioned why they had waited 30 minutes for a drink, couple of the staff members were openly laughing. - The beach is very close to the property but isn't clean and feels crowded. Deck chairs were dirty. Unlike other Asian beach resorts, you can't really lounge on the beach and we were stuck in our room for a large portion of the day without anything else to do in the vicinity. - Prego was empty one evening when we went for an early dinner but we were denied entry without a reservation and were told to sit outside if we wanted a table. Felt a bit uptight coming from a resort restaurant with average pizza.

Moins