Caravan Serai Exclusive Private Villas & Eco Resort

“Excellent concept, mais plus encore à améliorer.”

J'y suis allé avec un groupe d'amis de jeune fille. Dans l'ensemble, je pense que c'était un endroit vraiment agréable avec un concept. Très proche de la nature, en particulier la conception de toilettes. Le personnel était très sympathique et attentionné. Cependant, il pleuvait saison et l'endroit… Plus

J'y suis allé avec un groupe d'amis de jeune fille. Dans l'ensemble, je pense que c'était un endroit vraiment agréable avec un concept. Très proche de la nature, en particulier la conception de toilettes. Le personnel était très sympathique et attentionné. Cependant, il pleuvait saison et l'endroit devient assez boueux. Je suppose qu'ils devraient améliorer la conception du paysage. Nous avons pu voir qu'il y a manque de maintenance ainsi. Il n'y a pas d'eau chaude pour les villas, eau froide de la nature, c'est très rafraîchissant. Donc, si l'eau chaude est un must pour vous, il ne faut choisir la suite au lieu. Oh, et l'accès à Internet y est vraiment mauvais, donc si vous vous attendez à surfer sur l'Internet, vous serez déçus. Je suppose que vous fait encore plus près de la nature puis:D

Moins

“Retour à la nature”

Une très agréable endroit pour apprendre n découvrir la vie de la nature. Idées d'activités pendant la visite: 1. Arrivée 2. La visite à la magnifique chute d'eau de Chamang situé à 15 min en voiture de l'hôtel. 3. Retour à l'hôtel et nous préparer pour le buffet Steamboat 4. Passer le reste de la … Plus

Une très agréable endroit pour apprendre n découvrir la vie de la nature. Idées d'activités pendant la visite: 1. Arrivée 2. La visite à la magnifique chute d'eau de Chamang situé à 15 min en voiture de l'hôtel. 3. Retour à l'hôtel et nous préparer pour le buffet Steamboat 4. Passer le reste de la nuit en face du feu de camp. 5. Le lendemain matin, participer à la randonnée dans la nature, l'escalade Hill et à pied dans la rivière à environ 1 1/2 hrs. 6. Petit déjeuner 6. Visitez Hill Fraser à environ 1 heure de route de l'hôtel. Endroit pour manger, Ye Olde Fumoir. Un must.

Moins

“Pas à la hauteur pour donner satisfaction”

Nous avons eu un chapiteau juste en face de la piscine. Je suis très satisfait de l'état de la chambre alors qu'il peut être très humide, pendant la journée. Comme la personne qui est utilisé pour les activités en plein air et il y a toujours la visite éco-hôtels disponibles en Malaisie, je pense q… Plus

Nous avons eu un chapiteau juste en face de la piscine. Je suis très satisfait de l'état de la chambre alors qu'il peut être très humide, pendant la journée. Comme la personne qui est utilisé pour les activités en plein air et il y a toujours la visite éco-hôtels disponibles en Malaisie, je pense que vous trek dans la jungle pourrait être mieux. C'est plutôt à l'escalade au lieu de la randonnée. En plus de cela, on se sent plus comme à l'intérieur des buissons plutôt que d'être dans les bois. Le jaune pâle des bottes, sont vraiment très dangereux quand vous en bas de la colline quand il est douteux. Pour que les personnes puissent utiliser les équipements chaussures sont les meilleurs. Méfiez-vous des moustiques.

Moins

“"Excellent staff service,lovely quiet place,disappointing facilities"”

Checked in here last minute as our trip to Jerejak was cancelled cos of typhoon,so my friend,her son and I booked this place and checked in on 10th November. Its such a lovely quiet place with clean neat grounds and a river,but sad to say we were given a run down patched mouldy tent facing a shab… Plus

Checked in here last minute as our trip to Jerejak was cancelled cos of typhoon,so my friend,her son and I booked this place and checked in on 10th November. Its such a lovely quiet place with clean neat grounds and a river,but sad to say we were given a run down patched mouldy tent facing a shabby pool and it was thoroughly disappointing.It had large gaping holes at all the corners and couldn't be zipped up fully as the zip was busted,the zip was also coming off from the zipper track.The bathroom was really a nightmare with stained toilet bowl and looked dinghy.The bathroom had so many crevices with holes in the corners too.Thinking this was a bad idea for an overnight stay as there could be snakes slithering in,we decided to ask for an upgrade to villa. I hate to say this but we were fooled by the pictures on Agoda.This kind of tents should not be given for guests,its really disgusting and unfit,there were traces of mould in the tent and it was patched up.There was a rickety mouldy chair and no hot water kettle was given too.The pool had peeling paint off its corners,there's no way I was going to take a dip in there. I told "Agus" the caretaker that we were unhappy with the tent and he informed we can upgrade to villa and had to pay another RM250.I eventually whatsapp and brought the matter up to Miss Christie and she said they would change the tent and said this is called "Glamping"!! Come on!! this isn't GLAMPING EXPEREINCE.I have stayed at Eagle Ranche tepee and that was much better off in facilities. This tents aren't fit to be lived in and they should not give excuses.A snake could slither in at night and my friends son was to be sleeping on the floor with a mattress. We ended up paying RM 250 to upgrade to villa instead,which was much comfortable.We enquired for dinner and were told that we had to order food earlier before our stay,and I don't recall being told this when i was on whatsapp with Miss Christie,so we had to drive out in the darkness for dinner and be back.At least provide guests with basic "nasi goreng" so we don't have to go out. Morning hike up the hill was fun but very slippery,I fell a few times with another guest.We did come with full hiking gear but were told our shoes would get wet in the river,but Wellington boots are definitely not safe for a slippery hill hike. The face saver was "Agus" the caretaker,he was such a lovely guy,Caravan serai is indeed lucky to have him as he brought the ratings up.Not recommending or coming back again.Front entrance has been filled with soft soil,and has become a muddy patch and my car skidded twice almost getting stuck. Overall,Its a lovely place but don't shortchange guests.Plenty mosquitoes too,but this is an orchard and its expected. My friend told me she couldn't sleep at night as something was throwing a stones at the window in the wee morning,well it could be monkeys. **to the management,please get rid of the mouldy patched up tents your retreat has so much more to offer.

Moins

“Over rated glamping place with not so reasonable price”

This is our first glamping experience and I went with my family as well as my another friend and her family. We both families were the same having the first glamping experience and obviously this really turned up to be our very memorable but not good glamping experience. Firstly, we booked 2 unit… Plus

This is our first glamping experience and I went with my family as well as my another friend and her family. We both families were the same having the first glamping experience and obviously this really turned up to be our very memorable but not good glamping experience. Firstly, we booked 2 units of tents with AC and 1 queen size bed which are supposed to be at the front of river pool and we were given the wrong units at the other section. Then the staff rectified for us and direct us to our correct ones but the 2 of ours were occupied by another group of people and I must say we were really so bad luck not only meeting the bad management of the place but the bad guests who are so unreasonable and stubborn. They booked 2 units of tents in front of pool with fan but they were directed to the wrong tents come with AC and when the staff told them the tents with AC are ours and would like to moved us in and they refused to change tents. Notwithstanding that, they occupied 3 tents in front of pool and in fact they only booked 2 tents. The staff had no choice later moved us to another section which the tents come with 2 single beds and without AC. I must say the staff were really friendly and helpful, they helped us to communicate with the bad guests wanted to move the AC from their tents to our tents and the bad guests stopped them from doing it. The management didn’t bother to communicate with the bad guests and just kept pushing its staff to liaise with bad guests. We really feel so disappointed with the management. Finally after few rounds of making noise with the management, we managed to have the AC in our tents. We were quite upset with tents conditions. The hygiene is really a no-no side, but we got no choice just tolerate it for one night sleep. Like other travelers mentioned from years ago, the carpet are damp and wet. Then, the tents also not well cleaned and with one kind of smell. The bedsheets and mattress doesn’t appear to be clean too. The toilet is also not properly cleaned. Most of the facilities are with dust and not well maintained. The so called river pool also with low level water, green algae and leaves inside. Even the receptionist area also with dust and doesn’t maintain well. The whole area is only with 2 staff running around. Nevertheless, we must give compliments to the staff that they are very friendly, helpful and responsible to their work. We actually pity them have to run all shows from day to night. The overall concept of the area is actually very good. The surrounding of the area with a small river is really a plus point for its glamping place. However, the management who really badly maintained the place really spoil the quality of the accommodation. And from the reviews since years ago, the same bad reviews been repeating and repeating again. For me, I don’t see the sincerity of the management to improve the place. The price paid for the accommodation include free breakfast and morning nature walk is not cheap too, definitely not worth that rate. Overall, we still enjoyed our first glamping experience simply because the river fun still give us and our children a very good experience. And I really hope the management can fulfil its say to make the place a good place for glamping experience.

Moins