Amari Spice Penang

“Subject: Commendation for Exceptional Service – Victoria Thomas”

Dear Management Team, I am writing to formally commend a member of your staff, Victoria Thomas, for the outstanding professional service she provided during our recent stay. We encountered an issue with the mattress in our initial room, which was sagging and uncomfortable. When we brought this to V… Plus

Dear Management Team, I am writing to formally commend a member of your staff, Victoria Thomas, for the outstanding professional service she provided during our recent stay. We encountered an issue with the mattress in our initial room, which was sagging and uncomfortable. When we brought this to Victoria’s attention, she handled the situation with remarkable empathy and active listening. While we certainly appreciate the room upgrade that followed, the highlight of our experience was the way Victoria managed the resolution. It was her professionalism and genuine care that transformed a potential frustration into a very pleasant experience. Victoria is a true credit to your team and a significant asset to the property. Please ensure that this feedback is shared with her and her supervisors; she deserves to be recognized for the high standard of hospitality she renders. Thank you for having such a dedicated professional on your front-line team. Best regards, Arnan Dan Room:1723 / 11917 ( 31/3/26 to 2/4/26)

Moins

“The hotel is beautiful and good to stay”

The Hotel is awesome and service is so good Happy to stay clean hotel, in floar 25 th Happy hours we enjoyed lot and service is good . I recommend this hotel is worthfull for money.

“Genuine 5-star hotel with outstanding friendly staff”

We stayed in a one-bedroom suite which was definitely 5-star quality. In fact, the whole property is genuine 5-star, but it was the service and the staff that made our stay a memorable experience. The hotel is outside the main tourist area of George Town, but we found that to be a positive rather … Plus

We stayed in a one-bedroom suite which was definitely 5-star quality. In fact, the whole property is genuine 5-star, but it was the service and the staff that made our stay a memorable experience. The hotel is outside the main tourist area of George Town, but we found that to be a positive rather than a negative. A Grab into the tourist areas cost no more than AUD5 (in Australia it would cost $35) and because we are aged in our 70s, it was great not to have to battle crowds of other tourists all day. Another plus was the friendliness of the staff. Everyone we encountered always greeted us with a smiling "good morning/afternoon". The staff in the club lounge were standouts. The chefs in the lounge in the evening and the main restaurant at breakfast went out of their way to make sure we were well looked after. My wife has a severe Mon Sodium Glutamate (MSG) allergy, and the chefs walked her around the various food stations pointing out which dishes she should avoid. The chef in the club lounge went above and beyond by cooking a different MSG-free meal for her every night. She said it was like dining out at a first-class restaurant. This was our first experience of the Amari brand, and it won't be the last.

Moins