Clark Marriott Hotel

“Great professional staff”

This is an overall review of a short stay that I had in April. Many of the staff that i had the privilege of interacting with were interns and I was unaware of that due to the polished nature of their service. Most are completing the final week of the internship and I wanted to review for them Jama… Plus

This is an overall review of a short stay that I had in April. Many of the staff that i had the privilege of interacting with were interns and I was unaware of that due to the polished nature of their service. Most are completing the final week of the internship and I wanted to review for them Jamaica in the pool bar. Great service and positive attitude she was very knowledgable on mixology Kristian in the Mclub thank you for offering me items since i had just missed the service time and Aaron at the pool. Thank you all for the great service and good luck. You will do well. I also wanted to say that I was greated warmly at the front desk by Jennina and she assisted with everything setting my room up and ensuring my several bags made it to the room efficiently. All the perks of the hotel were explained in detail. The bellman Carlo did an outstanding job of helping me get situated in my room for the stay. Lemmar for room service delivered my order and then realized that what I ordered was not sufficient so she went and brought additional items quickly. June Dela Cruz was so attentive on cleaning the room and asked if I needed additional items for the room to make my stay more pleasant. Also Railla at the pool bar recommended a couple of local beers and entrees that did not disappoint. Thank you everyone for a wonderful stay. The only thing better than the weather was the service. And finally I wanted to say that Cess in the Mclub was busy preparing for the evening meals but ahe took the time to say hello and we were able to discuss some of the wonderful nuances of being a chef in a place where the standards are set very high than you for enlightening me on many details.

Moins

“Chauffeur Ben is great”

Great hotel. Chauffeur Ben was amazing! So kind and chatty. Very good driving and accommodating. 10/10 service !

“Marriott Ballroom”

We attended a conference at the Marriott Ballroom last April and the experience is amazing. The coffee is unlimited and they even gave us fruits as snacks at lunch and in the afternoon. The ballroom is clean not to mention the friendly and all smiling staffs serving. I missed the place since I've … Plus

We attended a conference at the Marriott Ballroom last April and the experience is amazing. The coffee is unlimited and they even gave us fruits as snacks at lunch and in the afternoon. The ballroom is clean not to mention the friendly and all smiling staffs serving. I missed the place since I've been there for quite a few times.

Moins

“Nice Property but can't compare to the Manila Marriott”

Check-in / Check-out Experience The check-in experience was quick and efficient. the front desk staff were excellent and helpful. Checking-out was likewise just as exellent. Room The room was modern and confortable. We were greeted with a delicious chocolate puff pastry treat and a welcome card.… Plus

Check-in / Check-out Experience The check-in experience was quick and efficient. the front desk staff were excellent and helpful. Checking-out was likewise just as exellent. Room The room was modern and confortable. We were greeted with a delicious chocolate puff pastry treat and a welcome card. The bed and bed linens were of typical Marriott high quality. The bathroom was a good size with a large shower and the water pressure in the shower was excellent. However, the roon was lacking some standard amenties and features often seem in Marriott properties. "Smart" TVs with YouTube / NetFlix streaming app support is pretty much standard in Marriott hotels. While the TV in the room was large and had a nice selection of cable channels, there was no support for any streaming apps. While a large bottle of water was provided, the mini-fridge was empty and there were no mini-bar drinks or snacks available in the room. A mini-bar menu was provide and a note taped to the refrigerator door instructed guests to call and request delivery of beverages or snacks. This is a terrible process...it is basically room service for the mini-bar! There was an electric water heater and instant coffe packs available. There was also a lack of power outlets near the bed. There were two night stands and only one side had a power outlet. The opposite side only had 2 USB-A plugs. In today's electronic gadget age, this is very limiting. At a minimum each night stand should have had a power outlet. Breakfast The breakfast buffet is usually the hilight of any Marriott or Sheraton stay here in the Philippines. Unfortunatley the Goji Kitchen + Bar was a poor experience. We were kindly greeted to be seated and asked if we would like coffee to drink. That was the last time the wait staff ever communicted with us. We dined for 30 minutes and not once did any wait staff check on us. The food selection was excellent, however the buffett layout caused collisions of diners. I don't think the "traffic flow" for the buffet was well thought out. The entire experience was chaotic and failed to deliver the expected Marriott experience. The buffet was a huge dissappointment. M-Club Lounge I was traveling with an infant and the M-Club restricts entry for children below the age of 11. I made a quck visit in the late evening and found there were very few snacks or non-alchoholic drink options available. I stopped by in the morning and had a coffee. As the family was not permitted due to the infant, I was not able to spend enough time in the M-Club to provide a full review. Final Thoughts If this is the only Marriott property you stay in the Philippines, You will likely find the hotel to be an excellent property. The property is clean and we found everything in working order. If you have stayed at any of the other Marriott properties, you will find that the Clark Marriott does not compare to the Marriott or Sheraton Hotels in Manila in service delivery or value. The rooms, the lounges, and the buffet in the other properties all far exceed what the Clark Marriott has to offer. We were so disappointed, that we checked out a day early.

Moins