The Westin Manila

“Exceptional Service and a Wonderful Stay”

I really enjoyed my stay at the Westin Manila! This was my first trip to the Philippines, and from the moment I walked into the hotel, I felt genuinely welcomed. The hotel has a warm, inviting atmosphere that made it easy to relax and feel at home. The staff were friendly, attentive, and always wi… Plus

I really enjoyed my stay at the Westin Manila! This was my first trip to the Philippines, and from the moment I walked into the hotel, I felt genuinely welcomed. The hotel has a warm, inviting atmosphere that made it easy to relax and feel at home. The staff were friendly, attentive, and always willing to help. I especially enjoyed the breakfast buffet, which had a great variety of both local and international dishes, making it fun to try something new each morning. One of my favorite amenities was the pool area, it was the perfect place to relax and unwind after a long day of work. A special thank you to Sander at the front desk, who went above and beyond by recommending some amazing local food spots to try. He also greeted me with a smile every time I came back to the hotel, which made my stay feel even more personal. Overall, I had a wonderful experience, and I wouldn’t hesitate to stay here again on my next visit to Manila. Highly recommended!

Moins

“Consistent Marriott Quality, Service and Experience”

This is my home away from home in Manila. Marriott quality and service I expect wherever I go. I will only stay here because it is predictable. This trip I would like to recognize Zam, and interns Alex and Pitts all did did a great job. But actually, the whole team. Always greet you with a smile,… Plus

This is my home away from home in Manila. Marriott quality and service I expect wherever I go. I will only stay here because it is predictable. This trip I would like to recognize Zam, and interns Alex and Pitts all did did a great job. But actually, the whole team. Always greet you with a smile, warm welcome, from the front door, front desk, Club, Fitness Studio and pool. Consistent Marriott quality, service, and Bonvoy experience. Thank you…We will be back next year!

Moins

“Can't wait to come back again!”

Such a great stay! I treated my mother for a stay-cation because we've always wanted to try Westin. The staff are very accommodating, always offering any assistance at all times. The room was absolutely beautiful, especially the bathroom! Hahaha, us mother-daughter duo really enjoyed the vanity and… Plus

Such a great stay! I treated my mother for a stay-cation because we've always wanted to try Westin. The staff are very accommodating, always offering any assistance at all times. The room was absolutely beautiful, especially the bathroom! Hahaha, us mother-daughter duo really enjoyed the vanity and how big the whole bathroom was. Everything was very neat and you really feel like you're in your own world in the room. The breakfast buffet was delicious! I enjoyed the service because they take initiative always. The pool was so-so for us, it was a little dirty and really warm. But, it was nice to sit by the pool and take a nap. Everything else was 10/10, we can't wait to come back! (Hope we win the giveaway from the Wellness Market! Hahahaha) Also, it's very worth it being a member of Marriottt BonVoy! The app is incredibly convenient and easy to navigate.

Moins

“Paint by numbers”

Westin Manila is fine. It feels small, like a little bit of a pocket Westin. The lobby is more just what the Brits would call a glorified lift lobby. The hotel’s best feature is a small 20m or 25m lap pool—staff were not sure how long it was. But healthy options at breakfast are pretty limited for … Plus

Westin Manila is fine. It feels small, like a little bit of a pocket Westin. The lobby is more just what the Brits would call a glorified lift lobby. The hotel’s best feature is a small 20m or 25m lap pool—staff were not sure how long it was. But healthy options at breakfast are pretty limited for a Westin. Speaking of the staff, they seem a bit robotic. For example, checking in late at night after a long day of travel, I just wanted to crash. But front desk staff insisted on running through the whole welcome schpiel. When I said that I was tired and wanted the expedited version, he merely continued. It was like talking to an LLM, and not a good one. Or like a customer service chatbot with preset functions. “The computer says no,” and that’s it. Other staff seemed a bit cynical and cold, which in my experience is unusual in the Philippines. That said, this was across the board, so it feels more like a management problem than a people problem. The only really warm or particularly helpful interactions I had were with trainees! It’s walking distance to the Shang Plaza mall, and although this is Manila the short walk felt safe. The location is also good if you have business at the ADB or Camp Aguinaldo and can’t get into the Shangri-La or want Bonvoy points. A lot of the other guests were US government, so it all felt very American.

Moins