Summit Hotel Tacloban

“#AmzingSummitHotel”

I amazing love the food served and the amazing services of the following: Edward, Jude,Nikka,Laurence,Mark and Ian. Their perfect accomodation carefully satisfied the celebration

“Food at The Summit is👌🏽”

Food and service are superb! Had a great experience with The Summit.

“7/10”

One of the best hotels I’ve tried in Tacloban, especially location-wise. It is close to almost everything.. malls, the airport, restaurants, and cafés. Having available parking is also a huge advantage. Overall, I had a good stay, but there are a few areas that could be improved. I want to commend… Plus

One of the best hotels I’ve tried in Tacloban, especially location-wise. It is close to almost everything.. malls, the airport, restaurants, and cafés. Having available parking is also a huge advantage. Overall, I had a good stay, but there are a few areas that could be improved. I want to commend the security personnel inside the hotel and in the parking area. They were very attentive to guest safety. However, there is a spot near the lounge café where I tripped a few times when I first arrived. I highly suggest adding a small ramp, safety marker, or warning sign in that area. I would also like to commend Michaela at the front desk for being very helpful. I truly appreciated the complimentary early check-in after almost 10 hours of travel, as well as the complimentary late check-out until 1:30 PM. That said, communication and follow-up from the front desk could be improved. I provided a local number and expected to be notified when my room was ready, but I never received a call or message. I also had a few confusing experiences, such as being told a driver had been waiting for me at the airport even though I had already cancelled the pickup in advance via email because I had a rental car. I also think guests should be better oriented upon check-in. Basic hotel information such as breakfast hours, gym, pool location, café hours, buffet options, pet charges, and other services should be clearly explained. Small details like these make a big difference. Another confusing experience was our request for a to-go breakfast. We requested it the night before and were told it would be based on the “chef’s discretion,” okay?? but no one asked about allergies, dietary restrictions, or preferences. We were also told to pick it up at the front desk in the morning, but my sister was later directed to the restaurant instead and told to eat there. A simple to-go breakfast request form with guest details and menu options would help avoid confusion. Follow-up from reception also needs improvement. I asked about a universal plug and was told they would check with maintenance, but I never received a follow-up. I also reported that the room hair blower stopped working after about two minutes, and although I was told maintenance would come, no one arrived. I stayed in Room 301 and could clearly hear staff speaking loudly, playing or shouting from nearby areas. I understand hotels can get busy, but guest rooms should still feel quiet and restful. The restaurant experience was generally good. The staff were warm and welcoming, and I appreciated how the hostess remembered our room number. The chef at the egg station was also doing a great job, and I liked that olive oil was used for the eggs. The breakfast options were fairly good, though the dried fish was not crispy and had excess oil. The dinner buffet had good options overall, but sanitation and hygiene should be monitored more closely. While preparing halo-halo, I noticed a large insect or fly inside the milk. To the staff’s credit, they immediately changed it after I brought it to their attention. Still, this should be prevented. The chicken satay and halo-halo were also the worst food items I tried and could be improved. I also hope the F&B team becomes more attentive and interactive with guests instead of gathering near the hostess desk. I noticed small issues such as incomplete food tongs and wet salad plates, which may seem minor but still affect the dining experience. Overall, this hotel has great potential and can definitely become one of the top hotels in Tacloban. The location, parking, security, helpful staff, and restaurant service are strong points. With better communication, clearer guest orientation, stronger follow-up, better noise control, and closer attention to food hygiene and service details, the guest experience could be even better. I would still come back, and I hope these concerns are taken as constructive feedback.

Moins

“Bon hôtel mais, prix non justifié --- Good hotel but price not justified”

Cet hôtel dispose de chambres de taille raisonnables. Les suites sot sympa mais très (TROP) chères (et l'on vous force à payer pour un petit déjeuner qui n'est pas bon !!). Les petits déjeuner sont quelconques. Juste en face, légèrement à gauche, vous trouverez un endroit ou l'on mange bien mais, u… Plus

Cet hôtel dispose de chambres de taille raisonnables. Les suites sot sympa mais très (TROP) chères (et l'on vous force à payer pour un petit déjeuner qui n'est pas bon !!). Les petits déjeuner sont quelconques. Juste en face, légèrement à gauche, vous trouverez un endroit ou l'on mange bien mais, un peu bruyant le soir car un groupe de musique y joue quotidiennement. La piscine est belle mais, malheureusement, PAS entretenue. J'y suis aller 2 fois en août dernier. La première fois, la piscine était sale. La seconde fois, il avait mis des produits mais trop tard et sans fermer l'accès...nous avons donc les yeux qui brûlaient énormément. Le management n'est pas suffisamment attentif. Heureusement, le staff est compétent et répare les erreurs. La dernière fois, l'on m'a même donné les clefs d'une chambre déjà occupée...! En résumé, il ne faudrait pas grand chose pour en faire une très bon hôtel. Il faudrait que la direction réfléchisse à passer d'un mode réactif à un mode proactif (cf. Nettoyage de la piscine la nuit). Je vais y retourner prochainement, j'espère ne plus rencontrer les mêmes problèmes....... This hotel has reasonable sized rooms. The suites are nice but very (TOO) expensive (and you are forced to pay for a breakfast that is not good!!). The breakfasts are arbitrary. Just opposite, slightly to the left, you will find a place where you can eat well, but a bit noisy in the evening because a music group plays there daily. The pool is nice but unfortunately NOT maintained. I went there twice last August. The first time the pool was dirty. The second time, he had put products on but too late and without closing the access...so our eyes were burning a lot. The management is not attentive enough. Fortunately, the staff is competent and repairs errors. The last time, I was even given the keys to an already occupied room...! In summary, it wouldn't take much to make this a very good hotel. The management should think about moving from a reactive mode to a proactive mode (cf. Cleaning the swimming pool at night). I will go back soon, I hope not to encounter the same problems again.......

Moins