Mercure Katowice Centrum

“Lovely experience”

Exceeded my expectations in every area, very clean and spacious rooms, extensive breakfast 😋, Julia, the receptionist, was very patient with booking ammendments done on arrival . I would recommend 👌 any time.

“Great hotel ideal for sightseeing or business trips”

Great location 2 minutes walk from bus station and 40 minutes from airport. Good size rooms very clean, large comfortable bed, we had a longe area with large Tv, bathroom room was a really good size with a bath with rain full shower. Food was lovely and quite cheap too, breakfast is around £15 per … Plus

Great location 2 minutes walk from bus station and 40 minutes from airport. Good size rooms very clean, large comfortable bed, we had a longe area with large Tv, bathroom room was a really good size with a bath with rain full shower. Food was lovely and quite cheap too, breakfast is around £15 per couple with a wide range of hot and cold food. Staff was very friendly and helpful, check in is from 4pm but we arrived 2 and half hours early and within half an hour our room was ready,and they let us check in early at no extra charge. We would definitely stay here again

Moins

“Pleasant warm clean hotel with a good location.”

A 2 week business trip at short notice wasn't ideal for my first visit to Poland. I arrived only knowing how to say "Hello" and "Thank you". Fortunately for me I found that all of the hotel staff can speak fluent English. In fact the staff are the hotel's greatest asset especially the hospitality s… Plus

A 2 week business trip at short notice wasn't ideal for my first visit to Poland. I arrived only knowing how to say "Hello" and "Thank you". Fortunately for me I found that all of the hotel staff can speak fluent English. In fact the staff are the hotel's greatest asset especially the hospitality staff working on the ground floor. All are pleasant polite and friendly, smiling, sharing a joke and making my stay more enjoyable. The room was clean, warm and comfortable. The quality of the food and beers served was very good. The only criticism I can think of is that if you're staying for a longer duration than just a weekend then you might find the evening menu slightly limited. However there are a plethora of different places to eat within a 10 minute walk of the hotel. I also found that the hotel's location just a minute's walk from the railway station and the [relative to the UK] VERY cheap rail travel means that this hotel would be a viable choice for people visiting Krakow [the direct train took 50 minutes and cost me under £20 for a 70km journey first class! Katowice is also cheaper than Krakow. Finally the five storey shopping centre next to the railway station is full of brands familiar to us Brits - Nike, Adidas, North Face TKMAXX etc.... that's also a 2 minute walk from the hotel. I'd definitely stay here again and also recommend it to others. Overall the hotel was by far the best part of my trip.

Moins

“Ok”

This hotel is in a good location for the train station and shops etc, and that is handy. All of the staff seemed very nice, including the restaurant staff and the reception staff, expect for the person who checked me in. Thankfully I never had to deal directly with that person again but he was hove… Plus

This hotel is in a good location for the train station and shops etc, and that is handy. All of the staff seemed very nice, including the restaurant staff and the reception staff, expect for the person who checked me in. Thankfully I never had to deal directly with that person again but he was hovering around regularly. I do not expect to be spoken to in the way he did with such a foul look, especially with status in the Accor loyalty scheme. Unfortunately, it was not possible to be upgraded this time, and I got a bit of soap. Loyalty is important there it seems /s. Anyway, the hotel was ok but nothing special. Kind of a bit of a strange atmosphere it seemed to me.

Moins