Aldwark Manor Estate

“Belle halte dans le Yorkshire”

Très bel établissement dans la campagne du Yorkshire où on peu profiter du grand calme. Les lieux ont fait l'objet d'une rénovation mêlant agréablement la modernité avec une vieille bâtisse. Le staff est amical et aux soins anticipant même les demandes. Les chambres sont impeccables et permettent d… Plus

Très bel établissement dans la campagne du Yorkshire où on peu profiter du grand calme. Les lieux ont fait l'objet d'une rénovation mêlant agréablement la modernité avec une vieille bâtisse. Le staff est amical et aux soins anticipant même les demandes. Les chambres sont impeccables et permettent de se sentir dans un cocon moderne. L'hôtel possède sont propre centre de remise en forme avec salle de sport, piscine, jacuzzi et sauna. Même s'il peut paraître vieillot, une nouvelle construction semble prévue pour le moderniser. Petit point negatif, en fin de journée, la propreté des vestiaires laisse à désirer.

Moins

“Beautiful Estate, but the "details" (and my partner's name) were missed.”

My partner and I visited Aldwark Manor for a birthday celebration, booking a Dinner, Bed, and Breakfast package. While the estate itself is visually stunning, our experience was marred by a series of service failures and "teething problems" that shouldn't happen at this price point. The Arrival & … Plus

My partner and I visited Aldwark Manor for a birthday celebration, booking a Dinner, Bed, and Breakfast package. While the estate itself is visually stunning, our experience was marred by a series of service failures and "teething problems" that shouldn't happen at this price point. The Arrival & Room The stay started awkwardly when my restaurant reservation was cancelled without my input, requiring an email to fix. Upon arrival, I was handed another guest’s sign-in form. When we reached our room, an empty wine bottle sat outside the door and the TV was already blaring, yet our key cards didn't work. The Positives: Once inside, the room was lovely and clean with great views. The Negatives: Both decorative lamps were broken, there were no slippers for the robes, and the water was provided in a flask, which felt a bit unusual for a luxury stay. The Spa Experience This was the most disappointing aspect. We weren't told we needed to book a 2-hour slot, and for a brand-new facility, the maintenance was poor: the steam room was out of order, the pool was cold with debris floating in it, and the sauna bench was literally coming apart. Furthermore, the service at the spa desk was incredibly rigid. I was told I couldn't use the gym because it was "part of the 2-hour slot." While Jo at reception was fantastic and overrode this, the same spa staff member then blocked me from using the outdoor exercise area the next morning (Monday, 13th April) due to a class that was actually being held indoors. The management needs to address the "guest experience" training for the team working that shift. Dining at Elements The food was a highlight—the steaks were absolutely perfect, as they should be for over £50 per Sirloin. However, the "attention to detail" failed again at the finish line. I had arranged a surprise birthday dessert, but the waiters managed to get my girlfriend’s name wrong when presenting it. Verdict Aldwark Manor is a breathtaking property, but for £300 a night, you expect the basics—like names and lightbulbs—to be correct. A huge thank you to Jo at reception for her help, but the spa and front-of-house systems need a major tune-up.

Moins