Bedford Swan Hotel & Thermal Spa.

“Lovely Hotel shame about the Breakfast”

Stayed overnight for one night for the Soul Factory Sunday event. The hotel is exceptional and facilities clean and second to none. We had a ground floor Executive room in the Courtyard area which looked like it had recently been refurbished. The whole hotel and all rooms are beautiful. Unfortunate… Plus

Stayed overnight for one night for the Soul Factory Sunday event. The hotel is exceptional and facilities clean and second to none. We had a ground floor Executive room in the Courtyard area which looked like it had recently been refurbished. The whole hotel and all rooms are beautiful. Unfortunately the buffet Breakfast far from being a hot one was exceptionally cold from the sausages scrabled eggs bacon and hash browns. It didnt help as the plates were not warm which you even get in a Premier Inn. Overall would definitely stay again but not for Breakfast.

Moins

“Petit déjeuner qui gâche tout”

Les chambres ne sont très petites ainsi que les salles de bain. L’accueil est sympathique et professionnel. Le gros point noir de cet hôtel est le petit déjeuner. Que des tranches de pain industriel, aucun pain correct. Pas de fruits entiers, uniquement une salade fruits : pastèque et melon en plei… Plus

Les chambres ne sont très petites ainsi que les salles de bain. L’accueil est sympathique et professionnel. Le gros point noir de cet hôtel est le petit déjeuner. Que des tranches de pain industriel, aucun pain correct. Pas de fruits entiers, uniquement une salade fruits : pastèque et melon en plein mois de janvier et une salade de fruits rouges décongelés

Moins

“Decent stay despite issues”

My husband and I, as well as a large amount of our wedding guests, recently stayed at the hotel for a couple of nights surrounding our wedding. While we appreciated the location, the overall experience was significantly marred by a series of operational failures. After recently reaching out directl… Plus

My husband and I, as well as a large amount of our wedding guests, recently stayed at the hotel for a couple of nights surrounding our wedding. While we appreciated the location, the overall experience was significantly marred by a series of operational failures. After recently reaching out directly to the hotel with the below, we received a fully AI-generated response after waiting almost 3 weeks for said response, so felt compelled to share our experience. ​Upon our arrival, we were checked into a room that was already occupied by another guest. When we returned to reception to rectify this, we were unfortunately then issued a key to a second incorrect room. We were incredibly fortunate that the first room we accessed happened to be allocated to a friend and wedding guest who was thankfully not in the room at the time. Had that room been occupied by a stranger, this could have resulted in an incredibly distressing situation, as we checked in late at night when most people would have been in bed. ​Once we were finally settled in our correct room, we discovered that the air conditioning was not functioning. As this occurred at approximately 2am following our wedding celebrations, we were too exhausted to report it at the time, but the lack of climate control during the recent heatwave made for a very uncomfortable stay. ​Unfortunately, these issues were not isolated to our individual experience. ​My mother also reported that her air conditioning was non-functional, and despite her reporting it, no one attended to the issue. Upon checkout, she also received no apology or discount from the team regarding the discomfort she endured all night. ​Our photographer was also forced to change rooms immediately after checking in due to her entire carpet being wet. ​While we acknowledge and appreciate the £40 discount applied at checkout for our room, it does not reflect the significant level of inconvenience and the lapse in basic service standards we, as well as my mother and our photographer, experienced during what should have been a seamless celebratory weekend. Highlights were the breakfast, Joy (such a wonderful, helpful person), and the location. The hotel itself is quite grand and well decorated :)

Moins

“Not satisfied”

The thermal spa was a bit disappointing to be honest in comparison to others I've been to no offer of treatments water was almost finished when we arrived at 1030am the receptionist didn't seem bothered. Then we moved on to Anna's tearoom for our traditional afternoon tea we were 30 mins early at 1… Plus

The thermal spa was a bit disappointing to be honest in comparison to others I've been to no offer of treatments water was almost finished when we arrived at 1030am the receptionist didn't seem bothered. Then we moved on to Anna's tearoom for our traditional afternoon tea we were 30 mins early at 1245pm and they said it wasn't a problem we asked could we upgrade the afternoon tea the young lady said she would check we were willing to pay the difference she came back and said the afternoon teas were already prepared so no we couldn't that was a big mistake there were a few people who came in later surely they could've had our sandwiches at no point did anyone ask were we ok ! I would say the service was quite poor.i wouldn't say i wouldn't return but I do think they need to invest in someone trained in front of house skills.

Moins