Hyatt Centric Cambridge

“Good value but too far from Downtown”

I stayed here for a week while attending a workshop at the Isaac Newton Institute. The commute to INI takes about 30 minutes on foot along a pleasant and quiet route, which makes for an enjoyable walk and good exercise. However, the hotel is somewhat far from the historic downtown area of Cambridge… Plus

I stayed here for a week while attending a workshop at the Isaac Newton Institute. The commute to INI takes about 30 minutes on foot along a pleasant and quiet route, which makes for an enjoyable walk and good exercise. However, the hotel is somewhat far from the historic downtown area of Cambridge. The room itself is modern and of reasonable quality, and the price was quite affordable. That said, I have two main complaints: During my one-week stay, the emergency alarm went off twice. One incident occurred after midnight, which was particularly disruptive, as everyone had to evacuate. It turned out that a guest cooking in their room had triggered the smoke detector. The second incident was related to an issue involving a car in the garage. In both cases, there was no clear explanation from management, although we did receive a letter of apology after the first incident. At checkout, I requested a hard copy of my receipt for reimbursement purposes. The front desk informed me that it would be emailed within a couple of days. Since I checked out on Saturday, I expected to receive it by Monday. However, instead of a few days, it took nearly two months to receive the receipt—I finally got it in mid-June. While they did eventually fulfill the request, the delay was surprisingly long and not very professional. Overall, I would rate this hotel 3 out of 5 stars. I might consider staying here again if visiting INI, but I would probably choose a more central location when visiting Cambridge for other purposes.

Moins