Courtyard By Marriott Exeter Sandy Park

“Not A Perfect Stay, But A Five Star Response”

We stayed here as a family with my three daughters during the recent heatwave. To be completely honest, our arrival didn’t go quite to plan. There were a few issues with the room, including the sofa bed not being prepared and the air conditioning not working, which wasn’t ideal after a long journe… Plus

We stayed here as a family with my three daughters during the recent heatwave. To be completely honest, our arrival didn’t go quite to plan. There were a few issues with the room, including the sofa bed not being prepared and the air conditioning not working, which wasn’t ideal after a long journey with three tired children. However, what really stood out was how the team responded. Holly, the Food & Beverage Manager, went well above and beyond what I would have expected. Despite it not really being her responsibility, she got involved personally, helped resolve the issues in our room and made sure we were looked after properly. The following morning she also took the time to check in on us at breakfast, which I genuinely appreciated. The General Manager, Henning, also handled my feedback professionally and fairly afterwards, which says a lot about the culture of the hotel. The hotel itself is modern, well located and has loads of potential. Mistakes can happen anywhere, but what matters is how they’re dealt with, and in this case the team worked hard to put things right. For that reason I’m happy to give five stars and would happily stay again.

Moins

“Food and drinks at the restaurant absolutely fantastic. Hotel and staff excellent too”

Stayed here en route to Bodmin. The hotel was excellent, seamless check in and check out. The rooms were clean and comfortable. The restaurant and bar were SUPERB. Food was lovely, champagne was fantastic, attentive and friendly staff throughout. Would definitely stay here again 😊

“Good value room and breakfast. Shame about the restaurant menu.”

This hotel is good value for an overnight stay for a room and breakfast. There is plenty of parking and check-in was straight forward. Our room was very good and everywhere was clean. We had a very comfortable night's sleep. I did switch off the air con but there was still an audible hum coming fro… Plus

This hotel is good value for an overnight stay for a room and breakfast. There is plenty of parking and check-in was straight forward. Our room was very good and everywhere was clean. We had a very comfortable night's sleep. I did switch off the air con but there was still an audible hum coming from somewhere. Breakfast was self-service and offered a wide choice of continental and full English options. A disappointing selection of fresh fruit but otherwise full marks. We booked a table for the View restaurant but looking at the four main courses (pork, beef, chicken, fish) nothing took our fancy. £39 for two courses. Supplements for the beef and the cheese board. We decided to have a meal in the bar. Nothing exciting on offer so we reluctantly chose a breaded chicken burger (deep-fried), with onion rings (deep fried), chips (deep fried) and a mini salad. We struggled to finish the meal. The Julia Florista red wine from Portugal was a pleasant, lightweight red at £26 per bottle. I appreciate that a mark-up of 300%+ helps subsidise other costs. (FYI if you're passing Red Bus Roscoff you can buy Julia Florista for £3.62 per bottle - just saying) Overall it was a pleasant stay at the Courtyard. It offers good value especially for the corporate groups and tradesmen who are passing through. For us, the only disappointment was the limited restaurant menu options, more so because the in-house TV was extolling the praises of the culinary delights produced by chefs in the Marriott empire.

Moins