Gara Rock

“Babymoon”

The hotels location is stunning, beautiful in all weather. We enjoyed watching the sunset in the lounge. We made full use of the amenities, enjoying the cinema room and the spa. Everyone at Gara was extremely helpful. We stayed in a residence, which was ideal for us and had lovely views. We can’… Plus

The hotels location is stunning, beautiful in all weather. We enjoyed watching the sunset in the lounge. We made full use of the amenities, enjoying the cinema room and the spa. Everyone at Gara was extremely helpful. We stayed in a residence, which was ideal for us and had lovely views. We can’t wait to return one day.

Moins

“Highly recommended”

A lovely luxurious night spent at Garra Rock. Suite and balcony view very special. A great evening meal. Finished off the following morning with a swim in the pool, and a very relaxing facial treatment in the spa with Matt. All staff very friendly and welcoming.

“Excellent stay!”

We stayed at Gara Rock Hotel back in November for a girls’ trip, and it was absolutely excellent! The staff were incredibly helpful and attentive, making everything feel seamless and welcoming. The standard of the hotel was exceptional — stylish, comfortable, and spotlessly maintained. Couldn’t fau… Plus

We stayed at Gara Rock Hotel back in November for a girls’ trip, and it was absolutely excellent! The staff were incredibly helpful and attentive, making everything feel seamless and welcoming. The standard of the hotel was exceptional — stylish, comfortable, and spotlessly maintained. Couldn’t fault a thing and would definitely visit again. Highly recommend!

Moins

“Not as good as it might have been”

We were so very looking forward to coming to Gara Rock and I am reviewing this in line with it's price point, but overall I think it has been a bit disappointing. Let me do the positives first as I don't want to come across like a sour-puss. It is a stunning location (it is a bit foggy at the c… Plus

We were so very looking forward to coming to Gara Rock and I am reviewing this in line with it's price point, but overall I think it has been a bit disappointing. Let me do the positives first as I don't want to come across like a sour-puss. It is a stunning location (it is a bit foggy at the current time so cannot say more than that) and it isn't that bad to get here are all (despite what other reviews have said) especially for the area. The hotel itself is stunning, I think it's 4 stars is a bit stingy on looks alone. The facilities are great (if you can use them, more of that later. I see that most other reviewers have felt the service at the hotel is very good but unfortunately I don't feel my experience matches this at all. Especially not for it's price point. When i booked in January I spent a long time going through accessibility requirements we had and a room was allocated to match, this was especially importantas the lift was out of action. On the call I asked about spa treatments and was told that was fine but upon calling the spa to book these were told treatments were not available on Sundays or Mondays. I was disappointed but it was what it was. Then 2 days before we were due to come we were told the hot tub and steam room were out of action. As the spa was one of the main reason we wanted to come (along with the cinema) we decided to re-book. I was told it had been re-booked with the same room and nothing was different. When we arrived today we found out (completely by accident) that the room had not been honoured and that we had to climb steps which one of my party cannot do. Luckily we had arrived 3 hours before check in so the hotel could move us, which to their credit they did. When we arrived I had asked about the cinema and whether I could book it (this was at midday) and was told to sort this out when we officially checked in at 3. When i went to check in, I was told the slots were 3 hours and the only available slot was between 2 and 5 and given it was now gone 3pm that slot was effectively gone. Had we been able to book the cinema at 12 when I asked we could have booked that session. When I then get to the spa I was surprised that people were having Massages when I was told on booking they were not available on Sundays. Having said this the lovely lady on reception did go and see if a massage was available the following day and there was. I have to say one of the two reception staff was excellent and did what she could to make things right. I just feel for a £300 per night hotel the customer service just needs to be a bit sharper and proactive rather than reactive. I have already provided feedback to the reception staff but think it is worth the management team knowing out experience so they can learn from it and so that others can take steps to avoid the pitfalls we fell into.

Moins