Doubletree By Hilton Harrogate Majestic Hotel & Spa

“Belle bâtisse impressionnante”

Belle bâtisse impressionnante, chargée d’histoire. Beau salon attenant au bar. La rénovation des chambres date un peu et le confort est de ce fait en retrait de ce qu’offre normalement un DoubleTree, mais au bénéfice de l’originalité et du style. Petit déjeuner médiocre (produits proposés et présen… Plus

Belle bâtisse impressionnante, chargée d’histoire. Beau salon attenant au bar. La rénovation des chambres date un peu et le confort est de ce fait en retrait de ce qu’offre normalement un DoubleTree, mais au bénéfice de l’originalité et du style. Petit déjeuner médiocre (produits proposés et présentation désinvoltes), mais pourquoi s’en préoccuper puisque les clients ont l’air satisfaits…

Moins

“Wife’s birthday”

It was ok but the restaurant was a nightmare

“Disappointing spa weekend”

This was a trip with my adult son. The rooms were acceptable; however, not all of the windows could be opened, and the room was uncomfortably warm, with no air conditioning available. Unfortunately, the aspect that most let the trip down was the spa, which was definitely not worth the money. The… Plus

This was a trip with my adult son. The rooms were acceptable; however, not all of the windows could be opened, and the room was uncomfortably warm, with no air conditioning available. Unfortunately, the aspect that most let the trip down was the spa, which was definitely not worth the money. The facial we had was lovely (8/10), but not being provided with robes or slippers the following day meant we couldn’t fully enjoy the spa facilities after our treatments. This is not what you would expect from a spa weekend. The body massage, however, was disappointing (4/10) and did not represent good value for money. In addition, the changing rooms were not cleaned regularly. There were hairs across the wet floors, many lockers were out of order, and the poolside area was cluttered with used towels. The space itself also felt quite small. Overall, the spa had a very amateur look and feel. I appreciate that it was a busy Saturday, but after paying for a two-night stay, the lack of basic spa provisions such as bathrobes and slippers did not make guests feel valued. We did raise these issues at the time and received an explanation and apology from a staff member. However, an apology does not make up for the loss of what should have been a relaxing and comfortable experience.

Moins

“Best for large groups, not single people”

Just got back from a 3 day stay at this hotel. Paid a lot of money for just an average hotel. For almost £200 a night just for one person I expected more than a ‘bog standard’ room. Decor is very dated. Hotel allows large groups to stay and I spent half of Friday night kept awake by people shouting… Plus

Just got back from a 3 day stay at this hotel. Paid a lot of money for just an average hotel. For almost £200 a night just for one person I expected more than a ‘bog standard’ room. Decor is very dated. Hotel allows large groups to stay and I spent half of Friday night kept awake by people shouting in the corridor at 2am and couldn’t get in the jacuzzi because a large group of people were just sat in there for about an hour. Despite that, the staff are amazing and can’t do enough for the guests. I feel that the managers need to get their priorities right. If you are going to take large groups of people, then put them in a part of the hotel where they are not keeping other guests awake for half of the night.

Moins