The Harrogate Inn - The Inn Collection Group

“All Staff were Absolutely Lovely!”

Having read about a shortage of parking we paid for an early check in, which then gave us a much better chance of a parking space just behind the hotel. We were greeted by Scott who was delightful and offered us chilled water immediately. Ben came to help with check in and realised that my mobility… Plus

Having read about a shortage of parking we paid for an early check in, which then gave us a much better chance of a parking space just behind the hotel. We were greeted by Scott who was delightful and offered us chilled water immediately. Ben came to help with check in and realised that my mobility was not very good and changed our room to a suite on the first floor with a walk in shower. We were absolutely delighted as the stairs were two flights to the first floor which I struggled with. (Must mention that they are replacing the 200 year old lift and it would soon be in action.) It was extremely hot during our stay and a fan was provided in our room. The evening meal we enjoyed, particularly the prawn starter and the chicken main course. Our service at all times was prompt and friendly. As a matter of fact, all the staff were absolutely lovely. The hotel is a vast Edwardian building and seemed to have many rooms. Some parts were very tired but our room was spotless and the main bar area and restaurant were beautiful. We had a room (130) overlooking the front of the hotel and due to the hot weather there were guests drinking outside until about 10.30pm. It didn't matter to us and it just added to the Summer atmosphere. To summarize, we loved our stay in Harrogate. The shops and green areas are delightful and we really enjoyed our stay with The Harrogate Inn. We will definitely return.

Moins

“Great service”

After a mix up with our room Ashleigh at reception sorted us out and helped us with our luggage.Thank you Ashleigh much appreciated.couldnt have been more helpful.lovely room albeit very warm during this hot weather.....very nice breakfast and lady on breakfast was very helpful...sorry dont know yo… Plus

After a mix up with our room Ashleigh at reception sorted us out and helped us with our luggage.Thank you Ashleigh much appreciated.couldnt have been more helpful.lovely room albeit very warm during this hot weather.....very nice breakfast and lady on breakfast was very helpful...sorry dont know your name.

Moins

“No good in the heat”

Good points Breakfast Location Bar area / outdoor area Bad points Car park - very small for size of hotel, cars parked everywhere struggled to turn around Shower- pressure extremely bad and made very loud pumping noises Lift - out of use which not pre advised. Partner previously had knee surgery … Plus

Good points Breakfast Location Bar area / outdoor area Bad points Car park - very small for size of hotel, cars parked everywhere struggled to turn around Shower- pressure extremely bad and made very loud pumping noises Lift - out of use which not pre advised. Partner previously had knee surgery so this was not ideal Rooms - absolutely unbearable in the heat, windows opened minimal, no fans, it was like sleeping in a sauna. Left early as had zero sleep. Windows also full of dust and very stiff. All in all unfortunately would not return as this ruined our stay.

Moins

“Not the usual Inn Collection Standards”

We stayed for one night only having previously stayed with the hotel chain in both Knaresborough and Ripon we were expecting a similar experience but how wrong were we in doing so, the rooms we had been promised would be on the same floor but at opposite ends of the corridor as my Daughter was comi… Plus

We stayed for one night only having previously stayed with the hotel chain in both Knaresborough and Ripon we were expecting a similar experience but how wrong were we in doing so, the rooms we had been promised would be on the same floor but at opposite ends of the corridor as my Daughter was coming with us a staying in her own room which ended up being on a different floor and at the opposite end of the Hotel, the room was hot without a fan on arrival, we did ask for one but there wasn't any available until we asked later and informed them of my medical condition then they miraculously found one, the decor in the rooms was dirty in places and very badly maintained see attached photos even the legally required electrical safety test and been forgotten about in the bathroom of all places, The breakfast was terrible and we were early for it at 7.30am everything looked warmed up and definitely not freshly made, sadly won't be staying at The Harrogate Inn again.

Moins